Hi Do I need additional or extra UCCX and Cisco Finesse licenses to add more call center agents to call center to take calls.I have already added QM seat license for recording and also Enhanced Plus license CUCM device association but I need to know...
Forum Posts
We have a lab 10.5 UCCE deployment and want to use the Web Admin tool. For some reason we only see a subset of the configuration objects. From the documentation it should be possible to see the Dialed Numbers, Call Types and others, but they don't ap...
I'm creating a Custom CUIC report using awdb datasource in UCCE. This report has two datetime and 1 string input parameters. If I give Start Date Time, End Date Time and ANI(String) as Input parameters, I'm getting 0 records. but If I copy paste the ...
I am wondering if there is way to set aloocation % dynamically by a caller . We can not set a varliable in the allocation windows . We would a CC agent to dial and ad set the % as needed . Thoughts ? Thanks
Dear's, As soon as i am loging into the cisco unified ccx administration page, i am getting a warning as follows: "Warning : no backup device is configured.This is require to recover your system in case of failure. Please refer to backup device confi...
Hi All Can the Cisco Finesse team performance window not to display the agents that are logged out state ?We need to see the agents that are logged in. RegardsPrasanth
Resolved! 11.5 CCX CUIC Limiting Views
I was able to create gadgets to limit Supervisors to only see their own team in Supervisor view. Is there a way to only limit a Supervisor from only seeing their CSQ and/or Team data when pulling Historical and Live reports in CUIC?
Currently working on getting courtesy callback up and running in our environment. I understand this is a lot to configure to get working and I am going to make some GW changes tonight so I can further troubleshoot. This is not working yet, but I j...
Hello! Tell me please, what are the alternative to Cisco IP Communicator+Finesse for Linux desktops to work with UCCE ?
Hi good day, Wherever I tried to upload a script on CUCE>System>Scripts>Upload, it prompts me to an error "Adding a script failed - Script maximum limit exceeded". I even want to try to delete the script that I want to modify and replace it with the ...
Resolved! Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD
This topic is a chance to discuss more about the new agent desktop from Cisco - ‘Finesse’. The discussion will be more about generic capabilities of Finesse and how it fits into the UCCX environment. This is a chance to discuss more about the new fea...
Hello all,Today the Helpdesk team realized when people call from outside the call will be routed a tech available in the queue but he doesn't answer it won't get passed to the next technician. but the behaviour is correct for internal calls and the c...
Resolved! UCCX port licenses (enhanced)
On version 9.0.2, if the customer has standard or enhanced licenses, they get 300 ports as part of the deal. On the large OVA, you can run up to 400 CTI ports. How does a standard or enhanced user get from 300 to 400 ports? TIA, Cliff
I have a client with UCCX 10.5. They have an email queue that has been working properly. However, recently a large number of emails from several months ago have shown up in the queue. I'm not sure how this happened. Additionally these email do no...
Hello, I am running CUCM 10.5 and UCCX 10.6. I have some users with Jabber who don't need to be logged in on UCCX as they are doing outbound calls. If i want to get reports from these extensions, do i need to have them logged in on UCCX?. I really a...
