ā01-02-2020 08:56 AM
Does anyone know if UCCX v11.6 supports ability for Supervisor to monitor live web chat, and also allow barge-in to a web chat session
ā01-15-2020 01:01 PM
Hi,
I found a related thread here: https://community.cisco.com/t5/contact-center/qa-supervisor-monitoring-w-uccx/m-p/3581281#M7579
Hopefully that helps.
Thanx,
Denise
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