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UCCX v11.6 ability to monior live web chat

jeanie.embry
Level 1
Level 1

ā€Ž01-02-2020 08:56 AM

Does anyone know if UCCX v11.6 supports ability for Supervisor to monitor live web chat, and also allow barge-in to a web chat session 

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dekwan
Cisco Employee
Cisco Employee

ā€Ž01-15-2020 01:01 PM

Hi,

 

I found a related thread here: https://community.cisco.com/t5/contact-center/qa-supervisor-monitoring-w-uccx/m-p/3581281#M7579

 

Hopefully that helps.

 

Thanx,

Denise

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