Finesse gadget working for Mobile Agent not for non mobile agent.This gadget is basically using window.onbeforeunload.As a part of debugging i have tried logic based on getExtension for non mobile agent and its not working.Any help is really apprecia...
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I would like to have your help with regards to UCCE. Scenario: PSTN endpoint-1 makes a call to Contact Center numberCall lands in a queueCVP routes the call to ICMICM populates the variables like “Call GUID” and then routes the call to available ...
Agent2 works like answering Inbound Call.Why does Agent2 not receive CONSULT and CONFERENCE CallType during conference between Agents logged in to different PGs? [call flow]Customer Inbound Call -> Agent 1 Conference Call -> Agent 2[Confernce call in...
Is it possible to retrieve a parameter value from the gadget url?e.g. with the below example - how would you retrieve the value of the parameters "myparameter"? Can this be done using the finesse.utilities.Utilities.getParameterByName(str, name)? Can...
I have been trying to use Cisco Finesse. I have tried with Cisco Finesse 11.5, 11.6 and 12.0 I login to Cisco Jabber and then try to login using Finesse webapp. But I have been running into this error for the past few days - Invalid ID or password. P...
folks, Need one help , we are working for inform-ix database by using CUIC. could you please help on below requirements please .we have a Query for date and time in separate column. but we need to merge in one column as per requirements. for this we ...
JSONPathUtil.eval(inputJSON, expression) not working for me. My attempts to use JavaScript in the Set Value element to find values within JSON from a web service have been unsuccessful. My development IDE is Call Studio 11.5(1) and I'm running a tes...
Hi Team, We are on UCCX 10.0 with JRE6We have a custom Java class that was working on UCCX 11.5 with JRE 7.The class makes a REST call with OAUTH to a cloud API We tried to deploy it 10, but ran into limitation of no support for TLS 1.2.We've found a...
Hi there, I have alternate the call. After Consult call answering, when the Agent clicks on Alternate button,the active call gets holded & hold call gets activated.Alternate click is working proprly for 3 times click. But when w...
Hi there, Suppose Agent001 makes call to Agent002 ,so call is incoming to Agent002.At this time the userState is RESERVED.After answering the call at Agent002 the userState becomes TALKING.Upto this for both agents the userStates are diffe...
Hi Team,I am new to Cisco Callstudio and I am facing issue like MultipleThreadException in the application.In my activity logs i am seeing error.badfetch "element,error,error.badfetch" and in error log i am seeing the below log:10.0.41.142.1408539774...
Hi, I have a question about UCCE Finesse Rest API. for example, the following page is a sample of XML template of a User Object:https://developer.cisco.com/docs/finesse/#!userIs there any formal XML schema definition (XSD) from Cisco which applied to...
I'm using the default screenPop.js but instead of opening an iframe I want to open a custom url based on call variables with: window.open(myUrl);All works fine, however sometimes when the agent presses the end button, another identical popup is trigg...
Hi there, I have toggled the hold-retrieve button.When the call is going on between two agents and the hold button get pressed.At that time, user state is Talking and the Agent state is held.These states have been coming same in both the co...
Hi Everyone,Is there a specific debug or logging level that enables lower-level troubleshooting of the "Validate" step that is in the CallbackEntry application prior to being offered CCB?More specifically, we're facing an issue where "something chang...
