UCCX v8.5 - Create XML Document

[greglowe1329]

Hey All,

I'm looking for help with the Create XML Document UCCX function. I need to reference a string variable as the Source Document as this step needs to to call different XML files dependent on what CTI RP the calls enters the Queue on.

I have looked at a couple of support discussions but the syntax used in these reply's doesn't appear to work.

Attached is a screen shot of the Create XML Document step as i have it configured so far.

Variables:

Name                                        Type             Value

pathDocumentApplication        String            "\HPC"

QueueSettings                         Document     DOC[]

Any suggestions would be greatly appreciative!

Greg

[Aaron Harrison]

Hi

My approach to this has been as follows:

String, parameter, sDocumentFilename

So sDocumentFilename is a simple String, and made a parameter enterable in the web UI. You would set this to "myfile.xml" or whatever is appropriate.

THen in the script:

set docWhatever = DOC[sDocumentFilename]

This correctly sets docWhatever to DOC[myfile.xml]

Presumably it's some hidden magic of the Document object/set step that makes it work like this rather than using the variable name of the string in the variable definition for the Document. If I understand what you are asking correctly :-)

Regards

Aaron

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[greglowe1329]

Its sort of on the right track but what if you had your scenario described above but the sDocumentFilename myfile.xml needs to be a variable. For example if you had 10x myfileX.xml (X being a number from 0-9) files and you need them to be called as a DOC[]

From my experience I can't seem to get the following syntax to work: DOC["/en_AU/Folder1/myfile"+ documentNumber + ".xml]]

[Aaron Harrison]

Hi Greg

So in your case you make up your string filename and assign it to a String var.

Then do a:

set yourDocumentVariable = DOC[StringVar]

Then use createXMLDocument on the yourdocumentvariable - rather than pointing the createXMLDocument step at a concatenation directly.

Trick is that you need to have that SET step... same applies even if you have a simple String (e.g. from an App Parameter) - you need the SET rather than just using DOC[strinvar] directly.

Aaron

[greglowe1329]

Thanks Aaron, I will give that a go tomorrow and report back

[greglowe1329]

I can't seem to get the script to call the StringVar.

I get the following error: As you can see the variable xmlNumberPilot does not appear to be able to populate the DOC[] variable

Have you got a working script for reference?

[Tanner Ezell]

Try adding:

Set QueueSettings = DOC[xmlNumberPilot]

after your highlighted Set step.

[Brian Carscadden]

I blew a few hours trying to get my variable document name to work before finding this thread. All good now. A very belated thanks to all of you.

Brian