Hi all, One of the call agent unable to login to CAD. When the user credentials are given, it's showing:'ERROR: UNABLE TO DOWNLOAD FILE. COULD NOT OPEN REQUEST' Any help will be appreciated.
Hi All,I have searched enough through the support forum but was not able to find a satisfying answer and so am here raising this discussion. If you know please help me out as am new to the UCCE setup.I have done the UCCE trainings and now i want to s...
Hello,I'm trynig to configure agent greeting with ICM 8.5 and CVP 8.5 (Out of box CTIOS tool kit.) When I press record greeting button it is showing an error "error 10170 Routinng error while recording agent greeting".Any clue please.RegardsKrishna
When we receive emails after hours and or no agents are logged in the emails are ending up in the NIPTA queue. We have the necessary workflows in place and work correctly. I can look at the audit trail and see the emails come in, the case gets creat...
What exactly is a "resource group" used for? I get the concept of a "team". I can see how a team contains a supervisors, agetns and CSQ's. Can you add a "resource group" rather than specify the individual agents? Peter Buswell (aka ...
Hello Guys,I have a problem generating Live Reports on CUIC (UCCX 10 deployment).I receive the following error:"Error updating the filter information. XMPP Messaging infrastructure error"All the services are IN SERVICEAny ideas??
Hello,I am unable to find the recovery disk for UCCX 9.0.2. For CUCM, IM, Unity Connection, they are all listed in the download section. If anyone knows where to find this recovery disk, please share.Thanks,AK
Hi, I am trying to install Outbound option for IPCC Enterprise 7.5.1 and I am having some problems with it. My setup is as follows Server 1 : RouterA, LoggerA, PG1A(CCM PG), CG1A, CTIOS1, DialerA, PG2A(MR PG with two PIMs for the two dialers);Server ...
Hello,I would like to seek your assistance in one of the new requirement we have. Currently we have IPCCX 8.5 with simple script (call que with 5 agents of same priority). We would like to have a modification in the current script, where in when all ...
Hi guys,Just to ask if anyone tried deploying CVP using GNS3? Will it cause issues compared to using physical gateway?Below is my call flow CUCM |PSTN <--> Gateway <--> CVP <--> ICM Thanks.
Hello,We have UCCX HA pair. I am trying to find out the current active and standby server. How can I do this? How do I know which of the 2 server is Active and Standby. Also, which server should be active? Should Publisher be Active? or Subscriber be...
Hello, We have UCCX Premium licenses and would like to take advantage of the inbound email handling features. We do not have it setup or configured at this time. Where can I find information on the email handling features that are available, the syst...
This is a first for me.I've been asked to create a new team which has been done, I've added the resources and set up the skills. All done. It's now been asked that an email alert be created to automatically send when a call goes unattended in queue. ...
