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Dear Cisco friends, how are doing?I have a simple script and not able to work with Java Class file. I have many others scripts integrated to Java class file and this is working properly, but when I try to use this script script and java class file th...

I am trying to set a weight for two agents to receive calls based on their availability. Basically, their phones ring first if a call comes into their queue. I set their competence level to 10 for both people and lowered the level for the other peopl...

Hi All,I had issue with CUCM Publisher webpage not displayed, and I restarted the Tomcat service found webpage issue solved, Now I faced issue that the IP address and status in CUCM publisher & Subscriber are showing Unknown although the phones are w...

Hello,My customer is facing a weird problem. Calls come to a support number and lands on Agent A1's ICD Extension. When the agent wants to conference to an internal employee, hits the conference softkey and dial the extension number, hears the busy s...

Some contacts from the list of contacts weren't imported:«Contacts imported successfully File name rep-30.07.14_2.txt Number of contacts imported successfully:24 Duplicate records exists in the imported file and are discarded. Check the logs for more...

Hi,We have a requirement where our customer care agent will call customer and asks them to provide feedback about our services, if the customer agrees, agent will transfer the call to IVR extension, where IVR script will record customer feedback.Issu...

Dumb question for everyone but what username and password does the unified serviceability page in UCCX 8.X use and where is this specified?   I can get into the CCX Serviceability page using my appadmin credentials and can get to os administraion usi...

Hi netpro,I am setting up a new install of Quality Management 10.5 on Windows Server 2008 R2. I've already installed SQL 2008 R2 standard and assigned database permissions for my "qmuser". I am getting this error and can not continue with the install...

UCCX ver. 8.5.1.   Agent staus is changing from Ready to Not Ready on incoming calls. This is not happening for all agents. Any ideas.

Before UCCX.net got purchased by a training company (or converted to one) it was a great, free repository for scripts.  They are no longer available.  Are there any other good scripting communities out there that upload UCCX scripts for everyone to u...

We are running UCCX 8.5 Premium.  I am wonder if there is a way that I can for the client to pop up on an agent and tell them they are in not ready?  Or have something popup that tells them they are in not ready.  Thanks,Bill  

We are not to the call manager and I am trying to find a way to report calls that were received to our customer service agents though the call queue but were subsequently transferred to an extension out side of the queue.  With our implementation we ...