UCCX with Nuance TTS

[Ahmed Adeyemi]

Integrating UCCX with Nuance TTS and i was wondering if anyone knows how we can check if TTS Ports are available before playing generating a TTS prompt and also if the Nuance is not available or the server is shutdown, how can i determine.

[david.macias]

Never really thought about it, but can you check the size of the generated prompt? If zero or small then TTS generation failed.

david

[Ahmed Adeyemi]

Thanks David. Do you know what the parameter will look like? I've been trying to come up with what this would look like and cant figure anything out. I've even explored to see if Nuance had any realtime report against the ports, i could do something with it but all they have are historical reporting.