UCCX8 restarting services order?

[billmatthews]

Hello,

I'm troubleshooting a problem, and saw a thread that told me to restart a particular service.  Which got me thinking about a general questions..

We have a two node HA UCCX8 cluster.  If I need to restart a particular service, what's the order?  Master then Secondary, or the other way around?

Thanks

Bill

[anubhati · Accepted solution]

There are few services like UCCX engine when restarted will failover to secondary and others like (ex. recording and statistics service) which will not failover if they are the ones which are specifically re-started.

General rule of thumb is to restart the service which is set as master (M) and then the  second server service which is set as (S)

Regards

Anuj

[billmatthews]

Excellent, thank you!