Unable to Record Calls of Jabber using AQM .

[HARIS_HUSSAIN]

I am able to record calls from Hard phones using AQM network Record Feature.

But when i try to do the same for Jabber It is not working .

Any one tried this before ?

DOes AQM Support Jabber Endpoint for Recording.

UCCX do support Jabber as an Agent PHone so i suppose this feature should be there.

I have read that for recording you need Built In bridge. 

Jabber is a soft phone does it has Built IN Bridge ?

[eric.butcher]

Yes, Jabber Softphones do have a built in bridge.  You will need to enable it.  I don't know if AQM supports it as a recording endpoint or not, but from a technical perspective it shouldn't be a problem.

Ensure you have Built-In-Bridge set to "On" and not "Default", and you have the correct recording profile set on the line appearance.

Your problem is likely this, though:  The recording configuration isn't configured as a global setting for the Directory Number/line, but instead is configured per-appearance.  Adding it to a new device means you have to configure the recording profile on the line appearance for that device/line even after you have configured it properly for the original device.