02-27-2023 06:52 AM
Hello We are Unable to run Supervisor Capabilities in UCCX .
We get the error message "An internal error has occured . unable to fetch the list of supervisors. Check the connectivity to the Unified CCX Database"
Can someone advise me where I I should be looking to fix this please?
Solved! Go to Solution.
02-28-2023 03:33 AM
What is you output of
utils uccx dbreplication status
02-28-2023 01:10 AM
I assume that it is the Finesse ASC gadget you refering to (If not - sorry then i misunderstand the question)
Are you running in HA?
- Check the DB replication
- Check the datastores
If you look in the develop log in you browser, are you then getting any error when trying to load the gadget ?
02-28-2023 01:51 AM
02-28-2023 03:33 AM
What is you output of
utils uccx dbreplication status
03-01-2023 01:58 AM
Thanks for your help, but in the end we raised a TAC as were are unable to fix the ccx-repository Datastore replication
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