Contact Center

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I have RTMT Alerts stating uccx to cuic failed.The AppID showing the failures is Cisco Unified CCX Cluster Veiw DaemonDoes the cli command : utils uccx synctocuic all  -  have an impact or can it be done at anytime with no impact ?  Or there is some ...

lleweyiss by Enthusiast
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I have a low call volume call center that I want to allocate the calls equally amoung the agents.The call center queue takes a total of 50 calls a day for 10 agents.  All 10 agents have the same assigned skills and priorities.The Resource Selection C...

During receiving a call in the Finesse desktop we receive in the ringing event in the UserData block several variables that are not defined in the configuration.Does anyone have any idea where those variables can be added to the UserData block?

bob626bob by Beginner
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Our goal is to match the ANI(corporate cell phone and/or corporate phone, both are stored in uds) to a uds record so we can pull the e-mail address of the caller and follow up via e-mail or another application that uses the e-mail address as it's req...

Hoping someone could shed some light on the proxy configuration for CCX. I'm writing a script the formats the ANI, queries the UDS records of the CM, pulls e-mail from the UDS records and then includes that e-mail as part of a REST API call body to a...

Dears,I was asked to generate the following reports from the CCX (Finesse). I have CCX 11.6 version.Please advise.01. Dashboard Report (Agent Login, Number of calls per Agent (Inbound & Outbound)02. Average Holding Time03. Average Talk Time04. Call S...

Hello community I’m working on a uccx script which use rest api post. We are trying to send an sms to customer based the option selected .My message body has to be {"UserID": "userid","Password": "pass",," س شسي" :"Message""Language": "64","Scheddate...

I was asked if we could limit our agents' access to our Not Ready Reason Codes so that our agents can only choose one RC (like "Lunch" for example), but the supervisors could change agent's status to different reason codes like "on site support".  I....

jim-j by Participant
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