Hi Guys, I have 2 questions regarding UCCX 12.0.1: 1. Is there a way to display the Original Calling Number (ANI) on the IP Phone/Jabber, without using the annoying utils uccx icd clid enable in version UCCX 12.0.1 2. Is there a way to display t...
We are about to upgrade from 11.6 to 12.5. I was informed that there are changes in CUIC which will affect any of the custom reports created that we use in the Finesse Desktop. I have several teams and have customized each Agent & Supervisor Finess...
The number of rows is limited to 10 by default, when we have 30+ agents on one team. I have tried to update the Finesse Admin XML code per some other threads I've seen here but they don't end up working (for whatever reason) Is there a known solution...
Hello I am trying to provide the MADM logs for the Cisco Unified CCX Administration. I cannot find the relevant information on the Cisco web pages. It would be great if someone could answer me how to provide this information. Thanks a lot!
Hello, We utilized the EmbeddedWebApp and CUIC sample gadgets in Finesse 11.6. After upgrading to Finesse 12.0, we discovered they no longer work. They do not display anything. on Github, there are no version 12.0 of these sample gadgets. Anyone e...
I am trying to configure call back script referring below document but not able to succeed. https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html Can someone pl...
I'm trying to build out this report but it only shows intervals that had calls. If there are no calls during that interval, the report skips the interval. Is there a way I can show all intervals during a time period?For example, I run the report fr...
Hello allI am having issue loading the agent answers gadget. I have followed in agent answers configurations guide and have completed all configurations but am stuck with below error in the gadget.I have added the cloud connect and ciscoccservices.co...
Need some tools for manipulating dates in WxCC. You can format the date using the {{ now() | date("MMddyyyy", existingFormat="yyyy-MM-dd'T'HH:mm:ss", timeZone = "America/New_York") }}pebbles template format but there is no way to actually add or subt...
Hello there. I'm using CCX/Finesse 12.5 for Outbound campaigns. When a call enters, all the call variables are empty (e.g., BAAccountNumber, BACampaign, ...). I'm about to migrate from a CCX/Finesse 10.6 where same call vars used to work frictionless...
I have a request from a supervisor that manages an English and a Spanish queue. Most of their agents have the skills to handle both sets of queues, and they would like calls to be answered in the order they entered the system. Outside of combining ...
Hello, I am fairly seasoned in Cisco but still am newer. Forgive my ignorance as I am still learning all the lingo.Our company appears to have a misdirected call issue that is user error. This problem is out of my hands. Some of our company uses cisc...
Friends, This one is making me scratch my head. I have a script that was built and tested in out 12.5 lab and works as designed. When I upload the same script to 11.6 script editor, validate and place in service, the "Application Manager" goes into P...
Hi Everyone I have a question I want to use SNMP in CSSM. I am using CSSM 12.6 version. Does anyone know about this?
Ran into an issue with historical Agent Detail Reports in CUIC version 10.6(1) Duplicate call records are being displayed for random users. I have ran a resync of the database on the CUIC page, but that did not solve the issue. The image below show...
