What is the best source of knowing what the most current maitenance release is for your build? What exactly does SU stand for? If you hav UCCX 8.5 installed how do you determined the most current version of that release along with any maintenance r...
Hello Everyone,We are trying to use the custom date & time range in CUIC reports. We want a report that gives the stats for each day between 8am and 12pm for the last week but the report shows results for the afternoon as well.Is this a bug or I am d...
Versions 10.5 and 12.5 in CUIC have a report called "Contact Service Queue Call Distribution Summary" which has a parameter in the filter to change the intervals (15, 30, 45, 60). When the parameter is changed, the column headers still produce a brea...
I'm getting an error on domain manager: Organizational Unit Validation ErrorsValidation error for organizational unit: OU=Cisco_ICM,DC=UCCELAB,DC=COM Error | LocationUnable to load Descrectionalry ACD: | OU=Cisco_ICM,DC=UCCELAB,DC=COMMissing/incorre...
I have two switch strings in a script for the caller to select the an option. This works but in CUIC reports not all calls show the selected options, there are alot where you see the calls but no selected option and verified the caller did select.
I have a dept requesting modification to the "Agent Not Ready" historical report. They would like individual summary lines for each agent, as well as a separate summary only report version that does not show each interval. I know in the old version ...
how to create attribute and precision queues in UCCE I just need to know where we need to do this configuration manager under tool
Cisco Unified CCX Administration - System version: 12.5.1.11002-481 (su2-ES04)I have an odd issue with Finesse and trying to determine the best way to troubleshoot this.Any suggestions welcomed.My agent this error randomly when already on a call.When...
I am playing the initial menu prompt through fetchaudio before sending the call to a custom class which checks certain parameters. If the result is false, the call is sent to a custom Menu element where i have disabled audio groups. This was done to ...
Hi All. In CVP Call Studio, when you get a Data Session or Element value, is there a way to extract a portion of that value? Say you get "011-45 ABCD EFG" and I just want to get the non-numerical value ("ABCD EFG") to use for other things like TTS p...
The prior EIM/WIM versions allowed to be setup in stand-alone mode (i.e noy integrated with UCCE). Does ECE still allow stand-alone mode? One of the drivers in the past for stand-alone with email, was for companies that needed to be able to search a...
Hi,I am working on integrating finesse with my application. I am using UCCE 12.5.I want to develop a feature to make automatic outbound calls to users who dropped from the IVR after waiting for some time in the Queue.I am new to UCCE and am going thr...
When a UCCX agent does not answer a call and the call is returned to the queue, where in the queue does it go? Does it go to next available agent or is it placed at the end of the queue? Thanks.
Is there a way for admins to move ECE emails that routed to the default exception queue to an inbox they were originally intended for? We are currently ECE version 11.6.
Team,We are running UCCE 12.5.1 with ECE 12.5, we keep getting this Email Subject alert often Workflow could not create email through the Auto-acknowledgement node Here is the content of the alert email:Error: The workflow could not create the email ...
