Unable to silent monitor agent with CTIOS 6.0

[fbushiri1]

Hello,

I'm unable to monitor an agent using CTIOS 6.0. The logs show the following error:

From Supervisor:

01/12/11 08:20:43.459  260724  SupervisorSoftphone  Thd(00263472)  CSilentMonitorManager::HandleStatusReportForMonitoringMode( SMSessionKey=101,
  UOID = agent.5000.7169), Silent monitor session termination (Status=0x5)
01/12/11 08:20:43.459  260724  SupervisorSoftphone  Thd(00263704)  CUDPPort(03BE2BC0)::ReceiveData, recvfrom, Blocking call interrupted by
  WSACancelBlockingCall. (WSAEINTR), Error Number(10004).

From Agent:

01/12/11 08:19:57.010  4524  CTIOSSoftphone  Thd(00004740)  CSilentMonitorManager::CacheStartRequest(...)
01/12/11 08:19:57.057  4524  CTIOSSoftphone  Thd(00004740)  CCtiOsSession::MakeRequest(eReportSilentMonitorStatusRequest)
01/12/11 08:19:57.057  4524  CTIOSSoftphone  Thd(00004740)  CSilentMonitorManager::DiscardStartRequest(...)
01/12/11 08:20:43.120  4524  CTIOSSoftphone  Thd(00003904)  CUDPPort(017B4770)::ReceiveData, recvfrom, Blocking call interrupted by
  WSACancelBlockingCall. (WSAEINTR), Error Number(10004).
01/12/11 08:20:43.120  4524  CTIOSSoftphone  Thd(00003228)  CCtiOsSession::MakeRequest(eReportSilentMonitorStatusRequest)

Any assistance will be appreciated.

Thanks,

MB

[Ian Meyers]

MB,

    I've seen some issues on 6.0 with silent monitoring. What you describe sounds a little like CSCsa69519, except it doesn't sound like your desktop has been locking up.  Have you patched it at all, or is IPCC on base version?

[David Patterson]

I'm experiencing a similar situation with the Blocking call interrupted by WSACancelBlockingCall on silent monitoring and am curious if you identified the source of your problem.  Thank you.   DBP

[fbushiri1]

Hi David,

Sorry for the late response... but I upgraded to WinPcap 4.1.2 (http://www.winpcap.org/install/default.htm) and that seemed to fix the problem.

Thanks,

MB