Unbale to login to finesse

[Muhammed Thasleem]

Hi, i am unable to login to finesse. it says "The device associated with that extension or dial number is invalid ". PIM log says ,"Error=INVALID_CSTA_DEVICE_IDENTIFIER ". phone model is 7841, ucce 10.5. i have seen other discussion in this regard and have tried those fixes but still not working. (no shared lines, re-assigned pg user, correct busy trigger and max number calls etc).

any help would be appreciated. Thanks

[Chris Deren · Accepted solution]

Is the extension of the phone covered by your agent targeting rule?

How many DNs are defined on the phone and which one is the ACD line on?

[Muhammed Thasleem]

yes, agent targeting rule. missed that one. Thanks!