cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

203
Views
5
Helpful
2
Replies

Unbale to login to finesse

Hi, i am unable to login to finesse. it says "The device associated with that extension or dial number is invalid ". PIM log says ,"Error=INVALID_CSTA_DEVICE_IDENTIFIER ". phone model is 7841, ucce 10.5. i have seen other discussion in this regard and have tried those fixes but still not working. (no shared lines, re-assigned pg user, correct busy trigger and max number calls etc).

 

any help would be appreciated. Thanks

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Master

Re: Unbale to login to finesse

Is the extension of the phone covered by your agent targeting rule?

How many DNs are defined on the phone and which one is the ACD line on?

 

2 REPLIES 2
Hall of Fame Master

Re: Unbale to login to finesse

Is the extension of the phone covered by your agent targeting rule?

How many DNs are defined on the phone and which one is the ACD line on?

 

Re: Unbale to login to finesse

yes, agent targeting rule. missed that one. Thanks!

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards