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Beginner

Unified CCE API - REST API Function - AGENT API update (maximum transaction)

I am looking for the maximum number of transaction (per second/minute) when using Unified CCE (REST) API  for the AGENT API update skillGroups command.

 

The Cisco Unified Contact Center Enterprise Developer Reference doesn't give a clue in this:

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Program/Guide/UCCE_BK_D70A767A_00_developer-reference-11-5/UCCE_BK_D70A767A_00_developer-reference-11-5_chapter_011.html

 

Anyone information on this is welcome !

 

Regards

 

Nick

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VIP Engager

I've not seen any documentation around that, but the API has a mechanism in place which tells you when it's hit its maximum.

 

david

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Hi David

 

Just to let you know, I raised this question to the TAC and Cisco's BU as the limit of what the max number of  AGENT API transaction undocumented

 

I will provided further information in this forum once I get an official answer.

 

Regards

 

Nick

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That is excellent, thank you for the update!

 

david

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