NICNGUYEN
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Member since ‎09-05-2011
‎02-11-2022

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In the following document section "Peripheral Gateway (PG)"  it is mentioned in regards to the dialer that "The dialers are co-located with the agent PGs with the dialers running in a peer model."  https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...
We would like to get the similar information with FINESSE that we had with CTIOS as follow:CLASS: Win32_PerfFormattedData_CiscoICMCTIOS_CiscoICMCTIOSCTIOSActiveClientConnectionsCTIOSActiveCallsCTIOSCTIMessageReceiveRatemsgPersecCTIOSCTIMessageSendRat...
I am looking for the maximum number of transaction (per second/minute) when using Unified CCE (REST) API  for the AGENT API update skillGroups command.   The Cisco Unified Contact Center Enterprise Developer Reference doesn't give a clue in this:   h...
We are currently using CTIOS with 18000 configured Person with our ICM UCCE 10.5. For now none  of our agents have a password. However as we are thinking to switch to Finesse, it appears that Finesse Agent Desktop require a password. This is going to...
Hi Team, The "Cisco Unified Intelligence Center Solution Reference Network Design" (SRND), Release 11.0(1) mention the fact that CUIC nodes communicate with each other directly by using IP multicast, which happens independently of database replicatio...
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Member Since ‎09-05-2011 08:06 AM
Date Last Visited ‎02-11-2022 12:01 AM
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