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Member since
09-05-2011
93
Posts
10
Helpful
0
Solutions
Created by
NICNGUYEN
in Contact Center
in Contact Center
06-12-2018
02:47 AM
06-12-2018
02:47 AM
We would like to get the similar information with FINESSE that we had with CTIOS as follow: CLASS: Win32_PerfFormattedData_CiscoICMCTIOS_CiscoICMCTIOS CTIOSActiveClientConnections CTIOSActiveCalls CTIOSCTIMessageReceiveRatemsgPersec CTIOSCTIMessageSendRatemsgPersec CTIOSCLIENTReceiveMessageRatemsgPersec CTIOSCLIENTSendMessageRatemsgPersec CTIOSServiceBrokerQueueSize Is there a document which describe similar CTIOS data versus FINESSE DATA ? Note: I looked at the Cisco Finesse Web Services Developer Guide were we can eventually retreive the number of agents with the AGENT API. i.e http://<finesse_server>/finesse/api/Users/ However there doesnt seem to provide all the different counter I am looking for.
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Labels:
05-02-2018
06:08 AM
Hi Denise Is there a way to force the agent to LOGOUT in some way ? This situation could occur when an agent is connected to FINESSE "A" and is suddenly disconnected because of a network or FINESSE server breakdown. Then whenever the agent try to log in again to FINESSE "B" you may get the duplicate AgentID Regards Nick
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Created by
NICNGUYEN
in Contact Center
in Contact Center
02-07-2018
09:11 AM
02-07-2018
09:11 AM
Hi David
Just to let you know, I raised this question to the TAC and Cisco's BU as the limit of what the max number of AGENT API transaction undocumented
I will provided further information in this forum once I get an official answer.
Regards
Nick
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Created by
NICNGUYEN
in Contact Center
in Contact Center
01-29-2018
08:24 AM
01-29-2018
08:24 AM
I am looking for the maximum number of transaction (per second/minute) when using Unified CCE (REST) API for the AGENT API update skillGroups command.
The Cisco Unified Contact Center Enterprise Developer Reference doesn't give a clue in this:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Program/Guide/UCCE_BK_D70A767A_00_developer-reference-11-5/UCCE_BK_D70A767A_00_developer-reference-11-5_chapter_011.html
Anyone information on this is welcome !
Regards
Nick
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Labels:
01-29-2018
08:05 AM
This feature is not available in release 10.x
see: https://supportforums.cisco.com/t5/contact-center/need-help-in-ucce-admin-api-usage/td-p/2663948
But available from 11.5
see: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Program/Guide/UCCE_BK_D70A767A_00_developer-reference-11-5/UCCE_BK_D70A767A_00_developer-reference-11-5_chapter_00.html#PCCE_RF_M76B1FFD_00__section_BFBE1D3EB6E94BED9490843BDB29FA6D
... View more
05-24-2017
06:09 AM
I was afraid of this answer.... I know the bulk edit tool which is very useful. However our information System is more complex to move especially as we need to synchronize the change on the Finesse CTI side (and also develop a way to automatically enter a password as our agent do not enter a password ) and the ICM side
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Created by
NICNGUYEN
in Contact Center
in Contact Center
05-24-2017
05:44 AM
05-24-2017
05:44 AM
We are currently using CTIOS with 18000 configured Person with our ICM UCCE 10.5.
For now none of our agents have a password.
However as we are thinking to switch to Finesse, it appears that Finesse Agent Desktop require a password. This is going to be an issue to easily switch to Finesse !
Is there any way to bypass this password requirement for Finesse Agent Desktop ?
Thank for any help on this matter.
Nick
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Labels:
04-19-2017
03:14 AM
Hi Hussain,
Thank you for the information, however it doesn't explain what the multicast is used for, and what would be the impact if the multicast is not working.
... View more
04-19-2017
02:42 AM
Hi tephipps,
Thank you for your answer. I just realised that the number of license I should pay attention is not on the RSM but on the IP-IVR port used with RSM.
Can you tell me if there will be a replacement produc for the RSM ?
Regards
Nick
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Created by
NICNGUYEN
in Contact Center
in Contact Center
04-19-2017
02:25 AM
04-19-2017
02:25 AM
Hi Team,
The "Cisco Unified Intelligence Center Solution Reference Network Design" (SRND), Release 11.0(1) mention the fact that CUIC nodes communicate with each other directly by using IP multicast, which happens independently of database replication.
We have 8 CUIC nodes slit on 2 datacenters, therefore I am wondering what is the use of the communication multicast between nodes and what is the impact if the multicast is not working ?
Thank you for any clarification on this matter
Regards
Nick
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Labels:
Created by
NICNGUYEN
in Contact Center
in Contact Center
03-21-2017
07:00 AM
03-21-2017
07:00 AM
Hi All,
I was wondering how is set the Remote Silence Monitoring licencing model. Is it based on the number of SIMPhone purchased ?
Regards
Nick
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Labels:
Created by
NICNGUYEN
in Contact Center
in Contact Center
09-22-2015
06:45 AM
09-22-2015
06:45 AM
Hi Team, Does anyone know where I can find a documentation (i.e powerpoint ) where there is a comprehensive Courtesy Callback Call Flow ? Thanks Nick
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Labels:
11-24-2014
08:40 AM
Hi David, I understand your point and I totally agree with you. My question was more about a general position for Ciscon in regards to the KB hotfixes provided by microsoft. Thanks & Regards Nick
... View more
Created by
NICNGUYEN
in Contact Center
in Contact Center
11-06-2014
07:43 AM
11-06-2014
07:43 AM
Hi Team, My company runs an UCCE release 8.0, and we are planning to upgrade to UCCE release 10.5. Now as we have several hundreds CTI OS Desktop 8.0, we are wondering what would be the best upgrade path as the Unified CCE Software Compatibility Matrix for 10.5(x) - DocWiki mentions the minimum CTI OS Desktop version to be 9.1(2). Does anyone know if the CTI OS Desktop 8.0 will still work with a CTIOS Server 10.5(1) ? Regards Nick
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Labels:
10-07-2014
06:58 AM
Unfortunately according to the CSCur00930 the CUCM 8.0 won't get a fix as this version is still supported without any further correction. Fix should be made available from 8.5 version: Release 8.5.1 - first fixed release is TBD Release 8.6.2 - first fixed release is TBD Release 9.1.2 - first fixed release is TBD Release 10.0.1 - first fixed release is TBD Release 10.5.1 - first fixed release is TBD
... View more
Created by
NICNGUYEN
in Contact Center
06-12-2018
06-12-2018
We would like to get the similar information with FINESSE that we had
with CTIOS as follow:CLASS:
Wi...
05-02-2018
Hi DeniseIs there a way to force the agent to LOGOUT in some way ? This
situation could occur when a...
Created by
NICNGUYEN
in Contact Center
02-07-2018
02-07-2018
Hi David Just to let you know, I raised this question to the TAC and
Cisco's BU as the limit of what...
Created by
NICNGUYEN
in Contact Center
01-29-2018
01-29-2018
I am looking for the maximum number of transaction (per second/minute)
when using Unified CCE (REST)...
01-29-2018
This feature is not available in release 10.x see:
https://supportforums.cisco.com/t5/contact-center...
05-24-2017
I was afraid of this answer.... I know the bulk edit tool which is very
useful. However our informat...
Created by
NICNGUYEN
in Contact Center
05-24-2017
05-24-2017
We are currently using CTIOS with 18000 configured Person with our ICM
UCCE 10.5. For now none of ou...
04-19-2017
Hi Hussain, Thank you for the information, however it doesn't explain
what the multicast is used for...
04-19-2017
Hi tephipps, Thank you for your answer. I just realised that the number
of license I should pay atte...
04-19-2017
Hi Team, The "Cisco Unified Intelligence Center Solution Reference
Network Design" (SRND), Release 1...
03-21-2017
Hi All, I was wondering how is set the Remote Silence Monitoring
licencing model. Is it based on the...
Created by
NICNGUYEN
in Contact Center
09-22-2015
09-22-2015
Hi Team,Does anyone know where I can find a documentation (i.e
powerpoint ) where there is a compreh...
11-24-2014
Hi David,I understand your point and I totally agree with you.My
question was more about a general p...
Created by
NICNGUYEN
in Contact Center
11-06-2014
11-06-2014
Hi Team,My company runs an UCCE release 8.0, and we are planning to
upgrade to UCCE release 10.5. No...
Public Statistics
| Date Registered | 09-05-2011 08:06 AM |
| Date Last Visited | 07-18-2019 09:46 AM |
| Total Messages Posted | 93 |
| Total Helpful Votes Received | 10 |
