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NICNGUYEN · 12-18-2020

In the following document section "Peripheral Gateway (PG)" it is mentioned in regards to the dialer that "The dialers are co-located with the agent PGs with the dialers running in a peer model." https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...

NICNGUYEN · 06-12-2018

We would like to get the similar information with FINESSE that we had with CTIOS as follow:CLASS: Win32_PerfFormattedData_CiscoICMCTIOS_CiscoICMCTIOSCTIOSActiveClientConnectionsCTIOSActiveCallsCTIOSCTIMessageReceiveRatemsgPersecCTIOSCTIMessageSendRat...

NICNGUYEN · 01-29-2018

I am looking for the maximum number of transaction (per second/minute) when using Unified CCE (REST) API for the AGENT API update skillGroups command. The Cisco Unified Contact Center Enterprise Developer Reference doesn't give a clue in this: h...

NICNGUYEN · 05-24-2017

We are currently using CTIOS with 18000 configured Person with our ICM UCCE 10.5. For now none of our agents have a password. However as we are thinking to switch to Finesse, it appears that Finesse Agent Desktop require a password. This is going to...

NICNGUYEN · 04-19-2017

Hi Team, The "Cisco Unified Intelligence Center Solution Reference Network Design" (SRND), Release 11.0(1) mention the fact that CUIC nodes communicate with each other directly by using IP multicast, which happens independently of database replicatio...

NICNGUYEN · 05-02-2018

Hi DeniseIs there a way to force the agent to LOGOUT in some way ? This situation could occur when an agent is connected to FINESSE "A" and is suddenly disconnected because of a network or FINESSE server breakdown. Then whenever the agent try to log ...

NICNGUYEN · 02-07-2018

Hi David Just to let you know, I raised this question to the TAC and Cisco's BU as the limit of what the max number of AGENT API transaction undocumented I will provided further information in this forum once I get an official answer. Regards ...

NICNGUYEN · 01-29-2018

This feature is not available in release 10.x see: https://supportforums.cisco.com/t5/contact-center/need-help-in-ucce-admin-api-usage/td-p/2663948 But available from 11.5 see: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/co...

NICNGUYEN · 05-24-2017

I was afraid of this answer.... I know the bulk edit tool which is very useful. However our information System is more complex to move especially as we need to synchronize the change on the Finesse CTI side (and also develop a way to automatically en...

NICNGUYEN · 04-19-2017

Hi Hussain, Thank you for the information, however it doesn't explain what the multicast is used for, and what would be the impact if the multicast is not working.

Member Since	‎09-05-2011 08:06 AM
Date Last Visited	‎02-11-2022 12:01 AM
Posts	94
Total Helpful Votes Received	10

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Outbound Option Dialer component in standalone mode

CTIOS realtime data status similarity with Finesse

Unified CCE API - REST API Function - AGENT API update (maximum transaction)

Password for Finesse Agent Desktop is mandatory... really ?

CUIC and multicast use need clarification

Re: Duplicate Logins...

Re: Unified CCE API - REST API Function - AGENT API update (maximum transaction)

Re: UCCE 10.5 API - AgentSkill Change

I was afraid of this answer..

Hi Hussain,