Unified CCX Software Compatibility Matrix for 10.6(1)SU3

[systempause]

Hello ,

We have a cucm running on version 10.5.(2) SU3 , uccx 10.6(1) SU3 is compatible with this version ?

Actually i looked at the Unified CCX Software Compatibility Matrix for 10.6(1)SU3 but couldn't find anything about this CUCM version , can someone clarify ?

Regards,

[Igor Filatov · Accepted solution]

Hi.

Please check UCCX 10.6(1) compatibility matrix:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat10_6_1.html

You will find CUCM 10.5(2) in compatibility list and this description below the compatibility table:

1. All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.
1a. All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX.

You can open TAC consulting case if your business users need official vendor confirmation, but from my perspective it is pretty clear.

[systempause]

Thank you for notice , i missed section which you mentioned