Unique call identifier

[alexgrinberg]

my customer required unique call identifier per every call. The call identifier should be display on the Finesse for agent.

can you please suggest what can be used as unique call identifier in UCCX?

[Deepak Rawat]

You can use Get Call Contact Info step in the script to capture Calling Number which will be unique for every call and then display the same using Set Enterprise Call Info in the Finesse Desktop.

Regards

Deepak

[alexgrinberg]

Hello Deepak,

Calling Number will not work for me, the specific caller can call several time per day and in this case calling number will not be unique anymore.

what about session id can I use it for this reason?

[Deepak Rawat]

Yes you can use Session ID that will be unique for every call.

Regards 

Deepak