06-15-2017 09:39 AM - edited 03-14-2019 05:22 PM
Hello,
I am working on a project and I am wondering if any one has any suggestions on implementing an On-Call rotation solution. I have setup a webpage where a user selects their name from a list and clicks submit. This will then create a file containing that users phone number and stores it locally on the web server. What I am having a problem with is getting a UCCX script put together that will reach out to the web server and grab this document (it can be a txt or xml file) and then changes a variable in UCCX to whatever is in the document. Is what we are trying to do possible?
UCCX is version 11.5
Solved! Go to Solution.
06-16-2017 07:34 AM
These is a simple way to do this.
Make sure this file you create is a simple .txt file that just contains the number. It also needs to reside on a web server.
In the UCCX script, use the SET step to change a string variable to this value in the .txt file. For example:
On-call Variable: OnCall
Text file: oncall.txt
set OnCall = URL[http://webserver/oncall.txt]
06-15-2017 10:21 AM
It is possible using HTTP triggers, you will need CCX premium license for that.
06-15-2017 12:15 PM
We have a premium CCX license.
06-16-2017 06:52 AM
I've been playing around with HTTP triggers. The only thing I can't seem to figure out is how to get my UCCX script to read the .txt document to set the appropriate number.
06-16-2017 07:34 AM
These is a simple way to do this.
Make sure this file you create is a simple .txt file that just contains the number. It also needs to reside on a web server.
In the UCCX script, use the SET step to change a string variable to this value in the .txt file. For example:
On-call Variable: OnCall
Text file: oncall.txt
set OnCall = URL[http://webserver/oncall.txt]
06-16-2017 07:53 AM
Thanks Chuck. I finally got it working. Used Create URL document, pointed it to the text file generated by the web server and then I used cache document to cache it. I then used set oncall to equal the cached document.
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