Upgrade Stock Report ?? - CUIC uprade from 10.0 to 10.5 - UCCE still 10.0

[romain.jean]

Hi everyone,

we have upraded CUIC from 10.0 to 10.5, but ICM components (HDS included) are still in 10.0 for the moment:

#Do we have to upgrade new stock reports - upgrade Stock Report to 10.5 to match CUIC version?

Or

#Keep the 10.0 reports to match UCCE version ?

What is the impact or upgrading Stock Report?

Thanks guys,

Roman

[Amer rajai Sha'er]

Stock reports cant be modified or upgraded, this is one of the problems i couldnt find a solution anywhere.

There is no impact using the old reports, however, if there is a report in the new version contains a new variable that was not available in the old version, you need to create it from scratch along with a new report definition.

Amer

[romain.jean]

Thanks Guys!

[gnanem]

Hi,

No stock report upgrade required as there is no change in UCCE side and if you are upgrading UCCE to 10.5 then you can upgrade the stock report for 10.5.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_901/user/guide/CUIC_BK_R41339DE_00_reporting-app-user-guide-901/CUIC_BK_R41339DE_00_reporting-app-user-guide-901_chapter_0101.html#CUIC_TK_U60FCD56_00

Regards,

Gnan.