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Hello Expert I have a issue  with my below topology.ISP--> SIP-> CUBE-- > SIP> call manager--> (cti route point : 9419999) --> Cisco 7975 phone DN: 9411000 (SCCP) the call is reaching our cisco 7975 ip phone with CTI route point over Call Manager h...

Hi all, Its rather odd that when we login as Agent into Finesse, they are able to see the Agent CSQ Statistics Report (that shows key call waiting & longest call in queue info) but when we login as Supervisor, they don't get to see them (key call wa...

Dear Team,   Recently we did UCCE migration from 8.5.4 to 10.5.2 except DHCP server. DHCP  server is running on windows 2000 with few  different segment  IP voice scope and all the phones are registered with this DHCP. Now we are planning to bring ne...

I want to send an user_busy (ISDN cause 17) to the service provider if the uccx script reaches the terminate step. Currently an reject (ISDN cause 21) is send. The behaviour is independend of the UCCX Version. The Voicegateway is configured as H.323...

Does anyone know of a SQL Query that will help us see all current logged in agents for a specific teams? We are converting to UCCE from 3x UCCX clusters and were site gathering now. We have a bunch of different teams and we would like to perform SQL...

Hello, I'm having a issue in AW-HDS server, the distributor stopped working properly and when try to make settings in configuration manager I get the following message: FAILED TO UPDATE THE DATABASE CAN NOT CONNECT TO CENTRAL CONTROLLER   The log of ...

Problem Description:PCS with SIP is not passing call context to PCS call.CVP Version: 8.5.1Workaround:  1.  Make a backup of the \conf\icm.properties files from all the call servers.  2.  In <CVP_HOME>\conf\icm.properties, set ICM.icmPCSUseCachedCall...

I just got started with Finesse customization and added a "ScreenPop" gadget from the one of the Cisco-provided gadgets. After successful configuration and installation of the gadget, I found that the screen pop only displays if the agent's focus is ...

I am looking for some help in how to troubleshoot the aborted or rejected calls I am getting. CCX: 10.6 CUCM: 10.5 The majority are reporting as: Rejected: Remote Timeout Thanks Sam

Hello I need help. I have cisco Unified CCX AdministrationSystem version: 10.0.1.11001-37But reports of live data or real time do not show, only shown page in black.I have this issuehttp://docwiki.cisco.com/wiki/Live_Data_reports_display_a_blank_page...