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romain.jean
Beginner

Upgrade Stock Report ?? - CUIC uprade from 10.0 to 10.5 - UCCE still 10.0

Hi everyone,

we have upraded CUIC from 10.0 to 10.5, but ICM components (HDS included) are still in 10.0 for the moment:

#Do we have to upgrade new stock reports - upgrade Stock Report to 10.5 to match CUIC version?

Or

#Keep the 10.0 reports to match UCCE version ?

What is the impact or upgrading Stock Report?

Thanks guys,

Roman

3 REPLIES 3
Amer rajai Sha'er
Rising star

Stock reports cant be modified or upgraded, this is one of the problems i couldnt find a solution anywhere.

There is no impact using the old reports, however, if there is a report in the new version contains a new variable that was not available in the old version, you need to create it from scratch along with a new report definition.

Amer

Thanks Guys!

gnanem
Beginner

Hi,

No stock report upgrade required as there is no change in UCCE side and if you are upgrading UCCE to 10.5 then you can upgrade the stock report for 10.5.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_901/user/guide/CUIC_BK_R41339DE_00_reporting-app-user-guide-901/CUIC_BK_R41339DE_00_reporting-app-user-guide-901_chapter_0101.html#CUIC_TK_U60FCD56_00

Regards,

Gnan.

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