Please find below the upgrade procedure from UCCX 8.5.1 to UCCX 8.5.1SU4:
# Download UCCX 8.5.1.11004 – 25
https://software.cisco.com/download/release.html?mdfid=283625051&flowid=46059&softwareid=280840578&release=Security_Patches&relind=AVAILABLE&rellifecycle=&reltype=latest
After clicking on the above link, please click on 8.5 on the left hand side under Unified CCX 8 and then click on 8.5(1)SU4 option to find the upgrade file which is required to upgrade from 8.5(1) to 8.5(1) SU4.
# Create a new folder on desktop name it as UCCX and copy this UCCX 8.5.1.11004 -25 file into this folder
# Launch the “Free FTPD Tool”
# Click on Users -> Add -> Enter any login name for example Admin -> Click on Authorization drop down and select “Password stores as SHA1 hash” -> enter any password for example cisco ->
Confirm the password -> Click on home directory box and select the UCCX folder from the desktop ( in which UCCX 8.5 file is stored ) -> uncheck FTP and Check SFTP and click on apply.
# On Free FTPD Settings window click on SFTP -> Click on “Listen Address” and enter the IP Address of your PC -> Port = 22 -> Max. no. of connections = 0 , Idle timeout = 0 ->
SFTP root directory and select the UCCX folder created on desktop ( in which UCCX 8.5 files is stored). -> Click on Apply & Save -> Click on Start -> Server status should be running.
# Go to Command line interface of the Existing UCCX
# Run the following command
utils system upgrade initiate
# Enter following information –
Please select an option: 1 ( Remote File system )
Directory:\
Server: IP Address of PC
User Name: User name created on Free FTPD for example Admin
Password: Created on Free FTPD for example cisco
Protocol: 1 ( for SFTP )
# Login to Command line interface and run the following command:
show version inactive
It should be 8.5.1.11004 – 25
Run the above steps in case of HA and then only proceed with below command:
# Then
utils system switch-version
yes
Also, please run the Client Configuration Tool after the upgrade so that whenever the agent or supervisors will launch their software for the first time post upgrade, they will be prompted to download and install the latest version of CAD or CSD.
Note: Please run the utils system switch-version command in after hours as it will reboot the server.
Regards
Deepak
