Hi,I am Cisco Contact Center Express 10.x. The call center setup is working fine, but I am not able to pickup the call where its ringing in the another phone. Thanks,Ramesh
We have an agent that is now working from home via VPN. Everything seems to be working fine except that the Agent shows "partial service" and when you select the reports window it disappears within a few seconds. There is data visible prior to it d...
Helloi would like to know what is needed to make cisco UCCX/UCCE to be able to handle 25 different companies contact center e.g License, gateways, E1 cards, and any other resources needed.
Hello, I've heard rumors that CAD and CSD will no longer be supported with CCX 11. Can anyone validate if this is true? I am planning a CCX deployment and need to deploy some of the features in CAD that to my knowledge, Finesse does not yet support...
Hi All,If finesse Agent need to get the customer information from CRM in UCCX setup, how we can achieve this. by searching the Cisco website understood that , CRM connector is required for this kind of configuration.Kindly share some insight on CRM c...
After much licensing pains (via OpsConsole Server) I had (2) CVP Call Servers and (2) VXML Servers up & running. Last week, I lost the Box MCS7825 that was configured as Ops Console Server. I have another box up & running as new OpsConsole Server.Whe...
I recently updated the DNS servers on UCCX 10.5 servers because our primary dns server crashed. We were unable to restore that dns server. I had to modify the dns on the uccx servers. Since then I have the error message they the licenses will expir...
Hello All, I would like to know, what kind of information(say menu option pressed, agent state change, call connected, call disconnected) can be traced out in each ICM Components logs. RouterLoggerCTIOSCTIPG services(JGW, PIM,....)
Hello,My company has bought the Nice Solution bundle from Cisco: L-MDS-NICEI've got the license but don't know where to find the Software to download or the documentation.Does anyone has experience on this that may share with me?Thanks,Rui
HiI have UCCX version 10.5.1.10000-24. I have a simple script, but for some reason, connect step cannot transfer call to agent and put its state to 'not ready'. through CDR analysis and reporting (screen below), the calling number is 202, pilot is 37...
Is there anyway to set up a trigger in the script that if the agents aren't logged in to take a call a email is sent to someone. Contact center 10.6 agent desktop
Hello,I have an issue with CAD Agents, they are disconnecting showing the error message:- One CTI Componets is offline.UCCX: 8.5.1.10000-37What could be this issue.The screenshot of the error is attached, the UCCX is not on the same site of the agent...
Hello, I'm planning to install Cisco SocialMiner for the first time integrated with UCCX version 9.0.2 and we are using CAD for agent and supervisor, CUCM is running version 9.1.2. Is SocialMiner version 10.6(1) compatible with my UCCX and CUCM ver...
Hi all,I have successfully deployed Courtesy Callback and Whisper announcements for a customer, but if a Call queues within CCB and is then answered by an agent, Whisper fails.The router logs show "Unable to find Whisper Announcement media file ........
Hi everyone I have upgraded my UCCX from version 9.0 (2) to 10.5 (2) . And now after switch version , the web page tell me that i must upload license . I don't have any license version 10x . Can you tell were can i obtain DEMO license ?
