Contact Center

Team, I have a customer needing instructions how to remove the call recording button from CAD. Is there a link you can send me that shows how to do this?

We have upgraded our UCCX version 8.5 to version 9.X,in earlier version we used Historical reporting client (HRC) for reporting and now we are planning to use CUIC for reporting. Can i use HRC report templates with new CUIC web reporting tool?,we hav...

If so, are there any caveats?

HelloFrom the SRND i´ve learned, that the maximum size for recordings is 2.6GB for a single server UCCX 9.x deployment and I´m aware of the 7 days and 30 days limitsQuestion: How much kb are needed per minute for the raw files and exported .wav files...

sitrep:At various times our call center for a small division of our company is staffed such that calls end up queued up and then a series of prompts are offered the customer for messages, callback, further queuing choices, etc. Since the manned opera...

Hi guys, I reserved the sandbox of Unified Contact Center Enterprise. But when I open the desktop application from the url "http://10.10.20.60/desktop/container". It always shows the error "Finesse is out of service.".Does anyone meet the issue? Will...

I have a customer that wants to route calls to a queue based on "Caller Name". I know with "Get Call Contact Info" you can route calls based on Calling Number and Called Number but I don't see Calling Name.Is there a way you can capture the Calling N...

HiI know that the web chat features of 10.5 run on the social miner platform that ships with CCX once the server license has been acquired. Does this license let you leverage the other features of social miner like Facebook/Twitter/RSS Campaigns? Or ...

 Hello, Can we use/install remote sql server for the Rogger, PG and CVP+VXML? Which is the case for CCMP. Thanks in advance,Omar