Hi team, I have UCCE Lab setup and working on ICM Script Editor. I've basic call flow, Snap attached for reference. Am beginner in UCCE.I tried 3 digit Menu, capturing it and route to agent. My basic call flow is working. My call hits Get Digit Ext S...
Can anyone help me to create a aef for the holidays check that uses XML files to control the days?Can you send me a aef and an xml already created?I did several tests, but do not work.Thanks and best regards.Miamin
I have CUCM9 ,UCCX9 and 3845 Voice Gateway . the CUCM and UCCX are fully integrated and i can make a call to UCCX trigger number from internal only .but i cannot make a call form PSTN or outside, (number is invalid ) error occurred . the Call co...
Hello all,I have a received a request to add a new custom button in the Information pane of CIM Agent console.The agents want to use this to show a drop-down with skillgroup/queues and then transfer the activity to the selected skill-group.Can anybod...
Hi,I want to know if it possible to do this following with UCCX and CM:1) user1 call to trigger number and get IVR.2) user1 prees 9 for customer service.3) UCCX call to customer service number and push IVR4) one of the customer service press 1 to get...
Hello, We are getting the following error message in the Cisco Interaction Manager Chat tool. when the agents are chatting with the customers. "The Following message could not be delivered. Try to send it again." Could someone tell me what might be c...
Hi guys, does anyone know, or did ever try, to calculate real time statistic in CSD(Cisco supervisor desktop app) from AW database SQL fields(UCCE 10.0)? We are trying to bulid exact same real time statistic in Finesse supervisor, as there was in CSD...
Hello ; I am willing to learn about UCCX scripting . Can any one guide me where should i start ? or which is the right course to study ? Appreciate for your help ..Regards;KV
Dear All,We are having CIM 4.3.2.8 release integrated with UCCE H 7.5.As per a requirment from customer, i am trying to create a new user role which enable user to transfer activities by searching based on activity id from Exception queue.I have crea...
I use LCM widget on Finesse which is 3rd party widget. I got intermittent blank screen while never found on OOB widget. Anyway at the same time, when I open another tab on the same browser using address of LCM widget, it work fine. Any suggestions ar...
Добрый день коллеги.Я столкнулся с проблемой при использование Call Consult Transfer не виден номер вызывающего, взамен видны номера CTI портов. Сделал даже то что описано в данном форуме https://supportforums.cisco.com/discussion/11069611/uccx-con...
Hi,I have a problem with the UCCX database table , after I connected to the UCCX DB (db_cra) I checked the Resource table which shows only a few agents and I couldn't see the rest.In addition there is no problem in the Historical report, I can see th...
Hi,We have a contact center (10.x) using jabber as agents phone and Finesse.When you have a callcenter that works in shifts with 30 physical places and for example 60 agents. When we use IP communicator and extension mobility we use 30 licenses (30 I...
Our customer would like to keep Abandoned Call Wait time to 120 secs. Thus the calls abandoned by the customer within this time will not be counted in offered & abandoned.We have changed this setting in CM PIM & CVP PIMs and restared the PGs. The tes...
