cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
624
Views
2
Helpful
2
Replies
Highlighted
Beginner

Using CUIC finesse sample gadget in UCCX 11.5 instead of UCCE

I am failing to make the CUIC Finesse gadget work in UCCX instead of UCCE.

The install docs say to use

<gadget>http://localhost/3rdpartygadget/files/CUIC.xml</gadget>

but in UCCX you *must* use either

<gadget>http://localhost:8082/3rdpartygadget/files/CUIC.xml</gadget>

or

<gadget>/3rdpartygadget/files/CUIC.xml</gadget>

The install docs also say to modify the CUIC.js file so the first line reads something like:

var permalink = "https://ccxpub:8081/cuic/permalink/PermalinkViewer.htmx?viewId=4133EFBD1000013D16907C420AC94051&linkType=htmlType&viewType=Grid";

but when I try to use that, the gadget displays the message:

An error occurred during a connection to ccxpub:8081.

SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

I also get this error if I go to that URL with a web browser.

I am wondering what change is needed to make this gadget work with UCCX 11.5.

Thanks for any insight you can provide.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Using CUIC finesse sample gadget in UCCX 11.5 instead of UCCE

Hi,

Are you an EFT customer? Because UCCX 11.5 has not been released yet. The permalink is different for each CUIC instance. Did you create a new permalink? If not, please see the following instructions (this is for 11.0): Cisco Unified Contact Center Express Report User Guide, Release 11.0(1) - Permalinks [Cisco Unified Contact Center Expr…

Since you are getting an error if you use that URL in a web browser, it appears that the permalink URL is not correct.

Thanx,

Denise

2 REPLIES 2
Cisco Employee

Re: Using CUIC finesse sample gadget in UCCX 11.5 instead of UCCE

Hi,

Are you an EFT customer? Because UCCX 11.5 has not been released yet. The permalink is different for each CUIC instance. Did you create a new permalink? If not, please see the following instructions (this is for 11.0): Cisco Unified Contact Center Express Report User Guide, Release 11.0(1) - Permalinks [Cisco Unified Contact Center Expr…

Since you are getting an error if you use that URL in a web browser, it appears that the permalink URL is not correct.

Thanx,

Denise

Beginner

Re: Using CUIC finesse sample gadget in UCCX 11.5 instead of UCCE

Oops. It was late. We are running CCX 11.0(1). I misread. We are running CUCM 11.5.

Good catch and thank you for that document.

d

CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards