08-21-2016 11:16 AM
I am failing to make the CUIC Finesse gadget work in UCCX instead of UCCE.
The install docs say to use
<gadget>http://localhost/3rdpartygadget/files/CUIC.xml</gadget>
but in UCCX you *must* use either
<gadget>http://localhost:8082/3rdpartygadget/files/CUIC.xml</gadget>
or
<gadget>/3rdpartygadget/files/CUIC.xml</gadget>
The install docs also say to modify the CUIC.js file so the first line reads something like:
var permalink = "https://ccxpub:8081/cuic/permalink/PermalinkViewer.htmx?viewId=4133EFBD1000013D16907C420AC94051&linkType=htmlType&viewType=Grid";
but when I try to use that, the gadget displays the message:
An error occurred during a connection to ccxpub:8081.
SSL received a record that exceeded the maximum permissible length.
Error code: SSL_ERROR_RX_RECORD_TOO_LONG
I also get this error if I go to that URL with a web browser.
I am wondering what change is needed to make this gadget work with UCCX 11.5.
Thanks for any insight you can provide.
Solved! Go to Solution.
08-22-2016 10:46 AM
Hi,
Are you an EFT customer? Because UCCX 11.5 has not been released yet. The permalink is different for each CUIC instance. Did you create a new permalink? If not, please see the following instructions (this is for 11.0): Cisco Unified Contact Center Express Report User Guide, Release 11.0(1) - Permalinks [Cisco Unified Contact Center Expr…
Since you are getting an error if you use that URL in a web browser, it appears that the permalink URL is not correct.
Thanx,
Denise
08-22-2016 10:46 AM
Hi,
Are you an EFT customer? Because UCCX 11.5 has not been released yet. The permalink is different for each CUIC instance. Did you create a new permalink? If not, please see the following instructions (this is for 11.0): Cisco Unified Contact Center Express Report User Guide, Release 11.0(1) - Permalinks [Cisco Unified Contact Center Expr…
Since you are getting an error if you use that URL in a web browser, it appears that the permalink URL is not correct.
Thanx,
Denise
08-22-2016 10:59 AM
Oops. It was late. We are running CCX 11.0(1). I misread. We are running CUCM 11.5.
Good catch and thank you for that document.
d
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