Using One button login and ringing more than one physical phone.

[David Tamburin]

We use one button login at our remote sites, but we would like to ring more than one physical phone when an agent gets a call.  Is there any way to do this?

Obviously you cant log in more than once with a single one button login account, and if we use more than one account then it rings one the agent that got the call.  I want to ring a bunch of phones at once like a hunt group.

Thanks,

Davidt
 

[Gergely Szabo · Accepted solution]

Hi, 

I am afraid it's not possible. The call reserves an agent, and an agent is sort of tied to one endpoint.

G.

[David Tamburin]

Yeah, I spoke to Cisco about it and you are correct, not possible.

I'm thinking of queuing the call for 1 second then throwing it at a hunt group.