Contact Center

Any explaination of what this actually could be or what could cause this? We have a check that states if it = 3 it's a RONA. Normally, it wouldn't be a big deal, but one location it can only rona 2 times before if overflows to a different location/gr...

Hi All .... please can anyone tell me how can I get UCCX software and license and what is full requirement ( environment) of installing a UCCX . please help I am new and need for immediate help....Thanks Beast Regards

Upgrading from IVR 4.0(5). Actually, rather than a multistep upgrade we're simply going to install a new IVR 7 system and reload the necessary configuration and scripts. Here's the question... is anyone familiar with CiscoAppImpl.jar ? This is loaded...

Dear All,I am running uccx8.0 standard Edition. I want to take global reason codes report, How can i do that. I think in the CCX historical report i can see the reports for preserved. But i want to see for custom reason codes.

Hello,Can anyone please advise how to calculate the daily call volume in a contact center - the counts of the calls terminated in ICM ?Is there any webview report or a SQL query which provides the count ?Many thanks in advance for the help!Thanks & R...

I need help building (finding) a script that will evaluate if all agents in Queue1 are busy, so that a new call being sent into Queue1 would then automatically transfer to Queue2 (if Queue2 has available agents).

Hello,I am designing a script with Get contact info and Set Eneterprise Call info. I want to post a session ID to an Agent withing CAD and this works fine. I want to also use workflow administrator and HTTP action   to post this session number with o...

I'm trying to come up with a script that will Collect digits and write them to a file. XML, CSV, I really don't care what type of file.  Is this possible?Thank you  Jacob

Hi,we have a number of scripts for a number of dept and due to bad weather we want to have each of these depts to be able to dial their own dedicated number that will simply forward their calls on to voicemail.The scripts at the moment play a greetin...

Hi Everyone,Our users are unable to answer the call from their mainline number call forward to their mobile. I have trimmed down the possible culprit and that is possibly in the scripting. I have adjusted the Ring No Answer Sec in the UCCX and it the...

Hello,Is it a way to secure the access to CAD browser edition? extra web server in DMZ and redirecting to UCCX server?We would like to publish the url to Internet for an external office access for agents but not exposing UCCX server on Internet :-)ht...

Hi,I have developed a simple CTIOS monitor application which just catches the OnCallDelivered and OnCallEstablished events and prints some log on console. But when i run this application, it eats up all the JVM memory. I have also tried it running wi...

Thought I would post this here as something to watch out for.We had an issue today where one of our tech's had to reinitialize the AW. I was unfortunate enough to be logged into EIM, looking at the configured queues when this happened.EIM does not gi...

Can someone tell me if it is possible within a script to randomly choose prompts within a queue within the select resource step?

Hi,we are running the Cisco Outbound option and I am trying to work out how the dialer determines when to dial multiple numbers in a record.For instance, a record might contain 3 phone numbers, the dialer dials phone 1 first, but then decides to dial...