Using UCCX script to transfer to voicemail

[latintrpt]

Hey guys,

Can someone help me with a custom stepe by step script that when dialing a CTI route point, it will ask the user to enter an extension and it will send it stright to their appropriate voicemail without ringing?

Thank You

[latintrpt]

I do this by creating a route point.

The DN appears as: *XXXXX

I have Forward All: Unity Pilot Number

[Gabriel Saavedra]

OK, so if that works fine for you, do the following in your script:

Where the input length of the get digit string is 5 in your case

[latintrpt]

Ok,

So I made the changes to the script and uploaded it.

Will I still need an accept step in the script and also will I still be using the same trigger: 22221?

[Gabriel Saavedra]

If the 22221 is the trigger that triggers the script, the answer is yes, and you need the accept step too, sorry I forgot to add the accept step to my example script.

Gabriel.

[latintrpt]

Ok,

So I got all that done.  When I call the trigger: 22221, I enter in a number that has voicemail, for instance: 24293.  What it does next is play the digits back and starts ringing but after that it says" I'm sorry we are currenly experiencing system problems and unable to process, the call please try again later"

So close, I really appreciate this help.

[Gabriel Saavedra]

Ok I did some tests.

I made a change in the script, the set step is not "set = "*" + extension anymore, now i set to " set = "99" + extension".

After that I did a translation pattern that converts 99XXXXX to *XXXXX . So the script will catch the extension will add the 99 before the extension, and when the call arrives to the callmanager the translation pattern will convert the 99 to an * and conserves the XXXXX (extension). Finally you will obtain *XXXXX that sends the call to the Unity.

Lets try that out.

Note: you can add in the set step the 99 for test purpose or you can change to another number that don't overlap with another pattern in your callmanager. If you change that in the script don't forget to change it in the translation pattern.

Gabriel

[latintrpt]

That worked!!!

Thank You for helping me out.  After doing the translation pattern it worked.

Thanks again!!

[Gabriel Saavedra]

Great news 

I'm happy to know that everything is working.

Don't forget to rate the helpful post please, hehe.

Gabriel.