I need some expert help in answering a very simple question. I have different parameters that will be presented throughout the script. I'm trying to figure out if I set parameters for one group but then that group is not logged in can I set the parameters again for the other group in the same script or once you set the enterprise call info it's set for that call?
Hey Elliot. Thanks for the feedback. When the 2nd agent receives the call; they're still getting the original enterprise info and not the new set enterprise call info. It's like it's not overwriting the info. any ideas?
