05-12-2015 12:29 PM - edited 03-14-2019 02:46 PM
This video series consist of individual, short demonstrations that highlight Cisco Contact Center Express specific feature/functionality from both the agent and supervisor view. The goal is to provide a deeper focus on specific features in a functional way.
We encourage you to watch the entire series, however you can find specific videos based on your needs. Let us know what you think about the series by leaving a comment. Or share out this series to your networks.
UCCX Feature Introduction
UCCX Finesse Supervisor Desktop
UCCX Historical Reporting Dashboard
UCCX Historical Reporting
UCCX Finesse Modify a Gadget
UCCX Finesse Email Agent
UCCX Finesse Web Agent Feature
UCCX Finesse Inbound Call Feature
UCCX Finesse Overview
UCCX Routing and Queuing
UCCX Real Time Reporting
05-12-2015 05:29 PM
The first video has bad audio. It seems both of Karen Sharpe video has audio issues. The other one further down below too "UCCX Routing and Queuing" has crackling. Great job on posting these helps to send them to customers for a quick overview
05-13-2015 08:17 AM
Thanks Srini - We are checking on that on our end to see if we can provide better quality for that first one.
05-18-2015 07:19 AM
Heather, this needs to posted as information and not a "question". Thanks
05-18-2015 07:24 AM
Hi Ken - Simple human error. I didn't un-check the "question" box before posting. Thanks for catching. It has been fixed.
Thanks,
Heather
05-18-2015 07:26 AM
Awesome, that you.
06-16-2015 04:39 AM
Thanks for wonderful videos !!. But sound is very low in some of the videos
04-18-2021 12:12 AM
thank you, this video is very interesting and helped me a lot.
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