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Beginner

Voicemail Gadget for Finesse

I am currently trying to add the CUC inbox to Finesse using the EmbeddedWebApp sample gadget

UCCX version: 11.6.2.10000-38

 

I added the folder called EmbeddedWebApp to files on the UCCX server using 3rdpartygadget access. I also attached the zip file of what I am using.

 

Issue #1: I can get the web inbox to display when the URL is http://FQDN/inbox. I have to disable protection on the page so that we can view the web inbox. So it goes into a mixed-content mode. We prefer for it to show up using https because each agent browser would have to make sure its set right in this mode. When I set the URL to https in the xml file I get "HTTP Status 403 - Access to the specified resource has been forbidden."

 

 

Issue #2: When I try to login to the web inbox in the gadget I get this error in the developer console when I right click and select inspect element. "Load denied by X-Frame-Options: https://FQDN/inbox/ does not permit cross-origin framing"

 

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Cisco Employee

Re: Voicemail Gadget for Finesse

Hi,

 

Due to clickjacking, a lot of webpages do not allow the page to be loaded in an iframe, which is what the embedded gadget is. Unfortunately it seems like the CUC page doesn't allow this capability (based off of your error in the console). The only thing you can do is for it to be opened as another tab in your browser instead of doing it embedded into the gadget.

 

Thanx,

Denise

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