Hi, UCCX version 11.6.2.10000-38 I have noticed that when incoming calls to the user agent extension I see the ability to answer from finesse but when the incoming calls to the queue trigger. it shows the call as reserved in finesse and I get a noti...
I need help which VMware 6.5 version I can go to with the current CIMC version we have. We just upgraded to 3.0(4r) due to the vulnerability. I really dont want to have to upgrade again but will if needed. UCSC-C240-M4SXIntel(R) Xeon(R) CPU E5-2660 ...
the agents reported an issue when logging into finesse "server to request time out" attached is a screenshot. I have gotten reports refreshing the page goes away after one refresh and others say it takes more than once. Does anyone know whats going o...
Does anyone get an attendee list while connecting to CMS on Jabber off VPN (MRA)? Is that supported? Expressway 8.11.4, Jabber Version 12.7.1.51081 Build 301081, CMS 2.5.1
I just restarted CCX engine and it didnt resolve the issue but now I am getting a CIT-22 error when I answer the call jabber and try to transfer or end the call on finesse. I haven't tried using a phone I will give that try tomorrow. Browser version...
Correct, I can answer in Jabber but not in finesse when a call comes in from the queue. Attached is the screen shot. I have never disabled the answer button. When someone calls into the queue
Hi, Just want to verify, If I add the domain for xmpp and all the servers in CSR I can use that certs for the edge and core in a production environment? I have used one cert for all the "services" on one core but I have heard that we can use one cert...
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