VoiceXML step to Nuance

[atownsend3]

Hello,

I'm working on integration Cisco UCCX to a Nuance Speech server, which handles all the intelligence, TTS/ASR to the caller. Issue I'm running into, when the Nuance IVR transfers the call back to CCX with namelist variable: callerIntent. All the configured CCX script string variables go to "null", I have a create xml step that creates the xml file when the call first connects, then does a "get" step for caller-intent and get error (Below). The call error's out and disconnects, we'd like to route caller's based on the "callerIntent" value vs dumping all calls to a single location.

-CCX Pub: 12.5.1.SU2 ES04

-CCX Sub: 12.5.1SU2 ES04

– Nuance Speech Suite 11.0.9

[david.macias]

What step are you using to invoke ASR? Can you share a shot of your script?

david

[atownsend3]

Hello 

Were using the Voice Browser to interact with the Nuance IVR for TTS/ASR. Below is a screenshot of the script and the configured variables. The uri and exitint are http://X.X.X.X:8081/folder/init and http://X.X.X.X:8081/folder/exit.

I see "ASR Supported" under "Get Contact Info" step. I'm likely missing a step(s) in the script for the script variables data to populate correctly. 

[david.macias]

I've never used that step for ASR only used the recognition steps.

david

[atownsend3]

Ok - The Voice XML browser step is getting the call data via HTTP/XML. Is there another step that could be used to help extract the HTTP/XML data?

[david.macias]

I’ve never seen it done your way, so I can’t help. I have seen it done this way. https://www.lumenvox.com/knowledgebase/index.php?/article/AA-02214/0/UCCX-Simple-Integration-Test.html

David