Making this post to gather feedback/Opinions on SL in UCCE with CUIC report. I've always seen CT reports being used for SL observations CUIC, but a few weeks back I was asked why should CT reports be used over a PQ or SG report to monitor SL via CUIC and quite frankly the only answer I had was that's how everyone else does it.
I then decided to look at the DB schema to see how SL is calculated for both CT and PQ reports and to my astonishment I feel as if the SL calculation for a PQ report is more accurate because it factors in calls that are dequeued whereas CT reports do not.
What does the broader community think about this?
