VVB not play Audio until a customer entrance element

[mrsn]

We have VVB 12.6 and CVP 11.6, we have an Audio element in start of call and then we waiting in decision element 12 seconds the we have a digit entry. VVB not play the announce until digits elements. We tried this combination(play audio and wait 12 seconds) 3 times like audio + 12s + audio + 12s + audio + 12s + digit, in this case announces not playing for 36 second after that plays all of the announces sequential. This scenario work with voicegateway correctly. Is there a bug or a missing configuration?

[Gerry O'Rourke]

This sounds like a bug.

Can you try this for a workaround.

After each audio element - have a digits element and within it play a silent file for 0.1 sec and a timeout set to 0.1 seconds.

i.e. its doesn't need to collect anything - and then its exit options linking to the next audio element.

Gerry

[mrsn]

We try that solution already on one element and it works, but we can't do this in all the audio element. I think there must be another solution like a configuration in vvb 

[Gerry O'Rourke]

I would confirm you have installed the latest latest COP files available for that VVB version and if the issue remains open a TAC case.

I don't believe this is a "config" issue as such - more a bug.

Gerry