01-26-2017 12:16 PM - edited 03-17-2019 09:19 AM
Hello,
Our wallboard has functioning perfectly, suddenly it stopped updating, all the numbers for the queues (agents in queue/ready state etc) was frozen, reporting the same number.
I receive these updates through the Wallboard user, using a DSN and a PHP script.
I read this could happen when losing sync, and CCX Engine need to be restarted. First of, what loses sync, and why?
I have tried restarting the CCX Engine Service on both our CCX nodes, that did not help.
What else should I look at, any logs, what to look for?
Or is the only solution to restart the CCX servers?
01-26-2017 12:26 PM
I would suggest to restart the DB services and also wallboard as next step.This will refresh the DB connection to wallbaord.
01-27-2017 03:17 AM
Restarted the services, that had no success.
I restarted our servers now, and now we get no data from database. The connection is verified, but no data gets back. How can I check if the database is populated at all? Everything seems fine in Supervisor, is this the same tables that are polled when using the uccxwallboard user?
Grabbing a Historical Report also works fine.
I also, on a single route point, suddenly get the voice message "I'm sorry we are currently experienced system problems", and the dial tone is different.
This had been working fine for a long time now.
Need some ideas and what to look for. Which logs? All services seem to be running.
Both of our CCX nodes says they are in PARITAL_SERVICE. Only the Application Manager is in partial service.
That should not affect the Wallboard and not getting any data, and I can't see how it could affect the one route point either, as I'm calling the direct number and get the error message.
08-01-2022 12:39 PM
Did you ever get this working again? If so what was the solution?
07-30-2022 07:20 AM
Did you ever get this working again? If so what was the solution?
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