Wallboard skill group vs call type data source

[iptuser55]

Hi We currently have several wallboards across different ucce scripts. Most of them have been deployed some time ago to show skill groups however we are getting reports they updates are slow. I've started to investigate call type as the source data and find these are quicker with regards to updating 

My thinking to is to change the wallboards data source from skill group to call types due to the above--any thoughts or experience. Obviously I'm aware we may have to change what we display due to some differences between what they report on

Is the skill group limited to 15-30 interval option? What is the update frequency for call types as they seem almost live?

Thanks 

[Slavik Bialik]

Hi,

I tested it out something like 2-3 years ago, and if I recall correctly, the frequency of updating / inserting records in Call Types is around 8 seconds, so should be for the Skill Groups and res of the real time data If I remember correctly. 8 seconds is a lot for real time, i know...

[iptuser55]

Thanks for the reply 

Do you know the update time for skill group data - agent, calls answered, wait time vs similar update for call type?

You mentioned 8secs, what about skill group - is there cisco data, doc I can see? 

[bill.king1]

The default refresh rate for a real time report is 15 seconds, I doubt that you could or would want to lower it more than that?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1101/design/guide/CUIC_BK_C375744F_00_cisco-unified-intelligence-center-solution/CUIC_BK_C375744F_00_cisco-unified-intelligence-cent...

Live data would be quicker, but no call type data for that, you'd be using skill group/Precision queue.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/User/Guide/ucce_b_cisco-unified-contact-center-enterprise116/ucce_b_cisco-unified-contact-center-enterprise116_chapter_01111.pdf