Want to know whether to go with JNDI or Custom classes ?

[saireddy072]

Hi Everyone,

Since I'm a newbie to call studio,I just wanted to know Whether to go with JNDI or Custom classes to talk to database and why?

Please help me out with a java class to talk to the database which can fetch a single record from database and prompt the same to the caller,

And Helping with JNDI setup would be greatly appreciated.

Thank you

Sai

[Geevarghese Cheria]

Hi Sai,

Request to refer - Custom Java Classes with Call Studio .

Thedatabase  element provides the ability to  execute an SQL command on external databases within a voice application  call flow. The element requires JNDI to be configured in the Java application server to handle database connections. Only a single SQL  statement can be executed per element.

Request to refer - section Database of the Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 9.0(1)

Thanks and Regards,

Geevarghese

[saireddy072]

Hi Geevarghese,

Thank you for your reply,

I would be very happy if I could get a sample class file  for action element which can fetch a single entry from the database?

Thank you

Sai

[Geevarghese Cheria]

Hi Sai,

   Please have a look at the attached zip file in this url - CVP using action element | Contact Center | Cisco Support Community | 5926 | 11128636

Thanks and Regards,

Geevarghese