05-19-2005 12:18 AM - edited 03-13-2019 10:55 PM
In my script I use steps "Recording" and "Write Document" to record the conversation of an agent with a customer. In our lab all works fine, so scripts are ok. But at our customer CRA server this script creates empty wav files, i.e. 58 bytes.
Did anyone conforted with such a problem before?
System configuration is:
Server - HP Proliant DL320 G2
CCM - 4.1.2 sr1
OS - 2.7.sr1
CSA - CiscoCM-CSA-4.0.3.728-1.1.9-K9.exe
BARS - 4.0.6sr1
li-ffr.4-1-2-RUS.exe
All cisco services logs on as Administrator.
Thank you.
02-22-2006 01:15 AM
Hi Igor,
We have got the same issue. Out CRS is in 4.0.1 SR1 version. Did you resolve this problem?
Best Regards
Wojtek
02-22-2006 08:48 AM
Wojtek,
I ran into a similar problem on 4.0(2). In my case, the problem was that the value that was specified in the Recording step, under Recording Duration was 0 (technically an integer variable with value of 0). Once I changed this to a reasonable number like 120 for 120 seconds, it took the prompt.
Hope this helps,
Jim
02-22-2006 10:09 AM
Hi
Thank you for your reply. Now it is working for us. We need to restard engine and after that it started to work.
Regards
Wojtek
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide