Web based 'Request Callback' with UCCX 8.5

[Paul Wills]

Hi all,

We are looking at how UCCX 8.5 can support a 'request callback' function on our website

Firstly can it?

Secondly if it can how would this be done - would the click on the web form need to populate an xml or a list that can be used by the outbound function to call the cutsomer? - can this be done in real time without the need to reload the data file

As you can probably tell my knowledge of how we could implement this is very limited - I'm really just looking for some guidance, I'm more than happy to be pointed at documents and do some reading on this type of problem/solution

kind regards

Paul

[Gergely Szabo · Accepted solution]

Hi,

actually, it's very easy, provided you have UCCX Premium, which means you can use HTTP triggers.

You can expose a HTML form on your website. The Submit action of this form would trigger a HTTP GET or POST operation (my personal preference is POST) on the UCCX server which would trigger a script, that would collect the information from the HTML form, including the phone number. The script would place a call to a representative in your company, and to the customer who filled out the form and finally, connect them.

G.

[Paul Wills]

Many Many thanks!

regards

Paul