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We're working with UCCE 8.5 with CVP 8.5 in a comprehensive model. we have noticed 0 talk time to some calls  (in which case where the customers had actualy talked with agents as per the complaint)does any body come across such cases in past Can you ...

Hello Everyone,Just wanted to know is there a way where i can configure a config file on desktop so that IP communicator gets registered to a device pool automaticallyWe have 4 group agents and requirement is to setup a auto registration with separte...

Hi,     I am trying to collect callers details(ani) using getcallinfo and storing in a csv file, so as to import it to a campaign for outbound dialing .I am using java code which runs externally on an eclipse . I want to pass this callers information...

Hi ExpertsWe have a UCCX 8.5 working in HA, There is a customer requirement where they want that the supervisor should not be able to record the Agent calls for a selected Agents .Is there any way we canm acheive this in the uccx versio 8.5.RegardsRC

Is there any builtin wallboard utility available in UCCX 8.5?

It appears CAD does not allow multiple timers for the same event.I would like to send an alert when Agent's been in Work Ready for 1min and then again at 5min.Any ideas for a workaround?Thanks.

Hello,Can someone help me with a created a script?  I want the script to come in to Script A and after 5mins, begin to look at Script A & Script B for the next available agent.  I wondering to I need to created two "get reporting statistic".I have UC...

I am ordering a Mixed 9.0 environment (CUWL and UCL)I do not see CCX-90-25P  under either the R-CUWL-STD-K9 or R-UCL-UCM-LIC-K9What do I do right now when trying to quote 25 Premium CCX seats?  I can use the L-CCX-90-NEW-LIC, but this is going to pri...

   When someone calls our helpdesk, once they are connected to an agent they can see the agents direct number on their display. Is there a way, either in call manager or uccx to hide or mask this? We want to prevent calls going to our agents DID numb...

Hi All,I have a historical reports user in UCCX8.5 that is getting an error saying all connections are in use.I know that I can go into system parameters and increase the maximum number of historical reporting sessions to work around this issue, but ...