Contact Center

Hi all,After  adding "html code''  for the chat entry point to some page noticed that it doesn't work with some browsers.When it doesn't work  I am getting back something like that:"Cannot continue chat because your browser is not supported. Please a...

whan dialing CTI RP from CTI Toolkit Agent desktop i am getting below CTI warning and got busy tone. The party you are callinhg is busy . Please hand up and try again

Hi All,I have a requirement wherein i need to populate certain variables and send them to agent [ I am achiveing this through setEnterpriseCallInfo by setting the values in Peripheral Varaibles] and the same are getting displayed.I need to get a new ...

Hi,I'm new to Cisco (Cisco Unified Contact Center Express Release 9.0) and I have a question regarding a queue priority over another queue.Is it possible to prioritize which queue an agent answer first, without looking at FIFOFor example, if we have ...

hi i am Chaudhry Azeem and i live in Pakistan,Multan. i wanted to know the new cost or exam fee of the certificationall CCNA wireless, phone, voice, security and 802---Posted by WebUser Chaudhry Azeem from Cisco Support Community App

HelloI am installing the PCCE and I have errors with PIM to CUCM, CG1A and CTIOS, in this version the windows services don't appears in the task bar,I think that the  JTAPI connection to the CUCM is not working,  I review the output for the dumplog f...

Dear Networkers,We do have CUCM cluster and UCCX cluster v8.5 installed on UCS as follows:- 1x CUCM Publisher 172.16.100.11- 1x CUCM Subscriber 172.16.100.12- 1x UCCX Publisher 172.16.100.13- 1x UCCX Subscriber 172.16.100.14we are planning to migrate...

Hi,I'm using uccx 8.5 version. and itis in production. we have the below call flow.cluster A-----ICT trunk------GK-------ICT trunk-------Cluster B-------UCCXthe issue is,if the call comes from cluster A to UCCX rarely call gets hanged. in WAN side we...

Hi, By any chance we can initiate an HTTP GET request to an external web server? Now I am only aware it can generate and send a response.Highly appreciated.Q

I have scripts that works fine in production and when a agent transfers a call to his lead or supervisor the variables also get transferred to the lead desktop from softphone.  However in my lab this does not work, even though scripts are same.  What...

Dear All,We would like to set the customer Service Level for different settings for different skills.For example CT1 (SG1) - 80/20, CT2(SG2) - 70/30, CT3(SG3) - 60/40, CT4(SG3), 70/40.Kindly share how to configure the SL at Call type and Skill Group....

Hi Guys,I need change the script about holliday in my Customer, but, I never implement this specific script. Any have idea about this?Thanks,Wilson                   

Hi Guys,My Customer have solution with CUCM 8.6.2 and UCCX 8.0.2. He is ask for me if the total license for CTI ports that are today is sufficient. I read the documentation that I found, but, not stay clear. The below the actual configuration:CUCMcon...