Webex CC Desktop layout query

[Shalid Kurunnan Chalil]

HI All,

I am currently working on Webex CC for one of our customers. They require a unified desktop layout for all their agents with widgets arranged in a specific order. I have conducted tests by rearranging the widget components in the desktop layout JSON file. However, I find it challenging to identify which gadget ID represents the actual widgets in the layout.

Could anyone please guide me on this or direct me to the correct documentation where layout names and their corresponding widget IDs are specified? For instance, "widget-id": "9d80a068-099c-48e3-b8a8-207eb38c47c5" corresponds to the widget 'Contact Details Currently in Queue.

Your assistance is greatly appreciated

Regards

Shalid 

[Shalid Kurunnan Chalil · Accepted solution]

Hi, 

• If it is useful to anyone, please find below the reference that I received from the partner helpdesk and it is very useful to me in updating the desktop layout JSON file. 
• 9d80a068-099c-48e3-b8a8-207eb38c47c5 - Contact Details Currently in Queue
• bc3f908d-11fa-4f86-be9b-7edfe76eaa59 - Contacts in Queue
• 3e4555a5-be23-46e6-8450-8ebf3f1c35e1 - Longest Contact Currently in Queue
• 21716c3a-09a9-476a-bab1-5fbcff226ac6 - Average Service Level
• a0bbecca-0129-4649-9261-ef0fe69281aa - Agent State Report
• e5e19275-0465-4e8c-923d-c9c06002330f - Total Contacts Abandoned
• c04c307c-71fd-41f4-828f-a196f94ce08a - Contacts In Progress 
• 2902a699-bf70-4568-afa1-6857db3e0dc4 - Total Contacts Handled
• 0136c56b-c40f-47a0-af1c-1a180db1fd64 - Average Handle Time

Regards,

Shalid

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[bill.king1]

Thank you for posting this. Did they say if this will be documented anywhere?

[Shalid Kurunnan Chalil]

Hi @bill.king1 

No, it is not documented anywhere and may be subject to change if there are any updates in the widget in use.

Regards