ā06-22-2023 10:04 AM
We have database in which we have Name, Phone Number and VIP status, which we are currently using to query in our UCCX script via XML query.
I am trying to figure out a way to do the same in WebExCC using http request.
HTTP Request Activity Settings:
http request to "fqdn-of-the-database-server /phone/index/{{CallerID}} "
I would like to know how I could capture the Name and VIP info into the WebEx variables.
ā06-22-2023 01:36 PM
ā06-26-2023 05:46 AM
Here is what I am getting for http://fqdn/phone/index/{{CallerID}} when there is a caller ID check:
ā06-26-2023 07:53 AM
If you do a debug on your call, do you see any errors or anything? Do you see any proof that the http call was made on your database server?
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