WebEx - http request

[cnagarajah]

We have database in which we have Name, Phone Number and VIP status, which we are currently using to query in our UCCX script via XML query.

I am trying to figure out a way to do the same in WebExCC using http request.

HTTP Request Activity Settings:

http request to "fqdn-of-the-database-server /phone/index/{{CallerID}} "

When I query the above with the inbound call callerID, I am getting the following results.

<ClientDirectory>

<DirectoryEntry>

<Name>UNKNOWN CALLER</Name>

<Telephone>1234567890</Telephone>

<VIP>No</VIP>

</DirectoryEntry>

</ClientDirectory>

I would like to know how I could capture the Name and VIP info into the WebEx variables.

[bill.king1]

Isn't this outling what you need to configure?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release-2/wcc-flow-designer.html#Cisco_Generic_Topic.dita_b1192550-38d4-46e5-be3d-2119794def93__section_lrd_yj1_krb

[cnagarajah]

Here is what I am getting for http://fqdn/phone/index/{{CallerID}} when there is a caller ID check:

<ClientDirectory>

<DirectoryEntry>

<Name>UNKNOWN CALLER</Name>

<Telephone>1234567890</Telephone>

<VIP>No</VIP>

</DirectoryEntry>

</ClientDirectory>

My HTTP Request Activity Setting:

Use Authenticated Endpoint - Unchecked

Request URL: http://fqdn/phone/index/{{CallerID}}

Method: GET

Query Parameters: None

HTTP Request Headers: None

Content Type: XML

Request Body: None

Parse Setting:

Content Type: XML

Output Variable: CallerName

Path Expression: $.ClientDirectory.DirectoryEntry.Name

&

Output Variable: CallerVIP

Path Expression: $.ClientDirectory.DirectoryEntry.VIP

Both variable comes out empty during the call flow. Not sure if I am doing something wrong.

[bill.king1]

If you do a debug on your call, do you see any errors or anything? Do you see any proof that the http call was made on your database server?