Hi everyone, I'm Raoul Kurjah. Some colleagues and I have been experimenting with Webex Contact Center on our Webex Gold Tenant. Currently we're trying to integrate Webex Contact Center with CUCM such that we can utilize CUCM on-premises to manage de...
Forum Posts
Hi, We have a solution where customer is offered a call back at a later time, during the queue. when customer accepts this we will release the call from ICM script. CallType report showing this calls in Return release field. Is there any way we can c...
Hi, We are trying to determine when changes were made to our call center script the only place I see where to check this is the script mangement page. Are there any logs we can download to check this? Any assistance would be greatly appreciated. Tha...
Hi, Kindly share your valuable inputs on UCCE (ICM, CVP, Finesse, CUIC) upgrade from 11.6 to 12.6 including OS,SQL upgrade.
What is the major difference between UCCE 11.5 and 12.5 versions
Our client has an MS SQL database where CCX needs to read certain data, like email addresses, etc.We get Unhandled data type error when trying to read nvarchar(max) data from the DB. UCCX is the latest version SU3 - System version: 12.5.1.11003-511 w...
UCCX has a time of day routing that works in 15 minute increments, however my call center has requested a change to their hours which has them opening at 8:35am. Reading through other posts I think it would be simple enough to do through variables a...
Hello there,We are going to deploy Cisco ECE. In Cisco documents, I saw ADFS is needed for SSO. Do you know that we can have SSO with other idP? Our idP is ForgeRock.Thanks,atoxet
Resolved! Post Call Treatment uccx
Hello nice to greet you, please help, I am trying to set up a post-call contact center survey, I am guided by this post:https://community.cisco.com/t5/contact-center/uccx-11-post-call-survey/m-p/2863359#M92027But I have one doubt:requirementsA system...
Resolved! UCCX international calls
Hello Dears, Kindly, is there a simple way to figure out if some extensions in call manager related to some teams has the international call access? Kind Regards
Hi All,Do you guys typically run metasynch.cmd following the CVP upgrade? It is listed as a post-upgrade task, just wondering what this sync for APIs actually means and what happens if it does not run after an upgrade. Customer does not use any APIs ...
Hi Team,I am looking to upgrade the UCCX (HA Setup) from version 11.6.x to 12.5.1. I have reviewed the below upgrade guide for 12.5.1. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/install/guide/uccx...
We have Total of 8 PG's in our environment and all are working in Duplex operation, and communicate within the same cluster.Reported issue: Users Enter their Credentials and Extension on Finesse and receiving "Out of Service Error or below error."Aft...
Hello Lovelies,I've been working specifically as a Network Engineer for 2-3 years now (previously working in and around IS and Telecommunications systems for 15 years)I'm looking for some advice on courses/learning environments or even recommendation...
Supervisors receive error when trying to silent monitor when agents are in Talking
