Webview 8 security certificate error: not issued by a trusted certificate authority

[fzhang]

Hi, all. We have webview 8 and we enabled SSL. When accessing the login page it gives the error as below:

"The security certificate presented by this website was not issued by a trusted certificate authority."

If I access the page from the server itself then I will not have the error. Any external computers will show this error when trying to access the login page.

I also checked the IIS admin for the certificate. It's valid but the certificate path only has the server name there.  Does it mean it's self signed certificate? I'm really not familiar with security certificate. The customer's policy is not to allow access to a secure web site with untrusted certificate. So I cannot just ignore this error.

Thanks.

[brian1mcc]

See page 118 of this pdf : http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/installation/guide/wv75insg.pdf

I opened a tac case on this, and they advised to use the Microsoft Guidelines to change the ssl cert. In the end I decided not to do this, and I asked the customer to install existing the certificate on the client ensuring that they use the hostname instead of ip in the url.

Hope this helps...

Brian

[fzhang]

Thanks for the reply. I also opened a TAC case and their answer is that I have to install the certificate on the client side by clicking 'continue to website', and then the certificate error so to install it. There's no way to skip that. However in my case the customer is not allowed to continue to any website that is not already certified so that still remains a problem for us.

[brian1mcc]

If it's any help... you can disable ssl by using sslutil.exe found in c:\icm\bin

Brian

[fzhang]

Thanks. We cannot disable it because of the security policy. They won't have unencrypted user information travel over network. However the customer has accepted installing the certificate on client workstation so now we're good.