WFM / AQM

[Tommer Catlin]

Hello!

Can WFM/AQM be connected to a remote SQL DB or is required to be local to the server it is install on?  i cant seem to find any documenation on this.

Thanks much!

[anchoudh]

Hi Tommer,

Server Requirements:

Quality Management one of the following Microsoft SQL Servers installed on the Base

server or an offboard server.

• Microsoft SQL Server 2005 32-bit Standard Edition Service Pack 2 or 31

• Microsoft SQL Server 2008 64-bit Standard Edition Service Pack 2

• Microsoft SQL Server 2008 R2 SP1 Express Edition (optional for Cisco

MediaSense only)2

If you install Quality Management on Windows 2003 Server R2, MSXML 6.0 is required

on the server for XML-based applications.

IBM Informix Client Software Development Kit 3.0.0 is required on the Base server for

the database.

Please refer the page 35 from the below link,

http://cco/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_9x/installation/guide/qm90-installation-user-guide-cisco.pdf

Hope it helps.

Anand

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