We have 8 Agent profiles for outgoing calls (Callout03-Callout10) using the mobility extension and 8 PCs/laptops for CIPC, but only 2 laptops/pc whose conversations were successfully recorded on the recording.
Our issue here is that all 8 agent profiles can run and are recorded when logged using extension mobility to 2 laptops/pc for the CIPC. But when logging in to another laptop/pc using the 8 profile agent, the result is that the recording cannot be recorded.
attached image of the issue.
Has anyone ever experienced an issue like this? Please help.