What are the major differences between UCCX v7 and v8.0.2

[Brett Hanson]

Does anyone know of a matrix or document which shows the major differences between UCCX v7 and v8.0.2?

I have looked high and low, even searched this forum, but have not found anything.

I've even looked at release notes in 8.0.2 but couldn't see anywhere that states the changes.

Any help appreciated.

[joesnyde · Accepted solution]

Hi Brett,

Please see the following link for UCCX product data sheets. These will have the features for each version.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheets_list.html

Regards

Joe

[billybjo1 · Accepted solution]

The biggest difference of course is the move to a Linux Appliance OS.

You also have to ensure your prompts/docs etc are loaded properly via appadmin as you can no longer reference direct locations on the hard drive.

There is no direct SQL read/write access to the DB, but you can get remote ODBC connectivity via informix drivers and the uccxhruser.

HAoWAN.

Virtualisation, but thats from 8.5 I think.--EDIT--8.5 was for support of later UCS platforms, but 8.0(2) is supported on older versions.

Probably loads of other minor differences I haven't even mentioned.

[Brett Hanson]

Hi,

I have awarded you both with the 'correct answer'.

I went through, painstakingly, the documents I was linked to above and compared.

In the end the major differences are pretty much what you have outlined here - which is exactly what I wanted.

Thank you both very much.

Cheers,

Brett

PS: Here are the obvious differences I found going thru the documentation I was linked to... (pretty much what you said)

Feature	V7	V8
High   Availability over the WAN (HAoWAN)	No	Yes
Available in   an Appliance Model	No	Yes
Read-only access to Cisco Unified Contact Center Express   database (Informix) with JDBC, ODBC, or Structured Query Language (SQL)	No	Yes
System   Software Configuration	MS Windows Server   2003	Cisco Media   Convergence Appliance Software
System   Software Configuration (client)	XP and Vista	XP, Vista, and Win7
System   Software Configuration (browser based client software)	No	CAD and Workforce   Management
System   Software Configuration (Web 2.0 based client software)	No	QM and AQM
Operating   System	Cisco OEM Windows   Server 2003	Cisco Voice OS