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What's the difference between IP IVR and UCCX 9

curtishu19
Beginner
Beginner

Hello,

We are planning to deploy UCCX 9 in our environment, just wondering if we do order the UCCX 9 premium version, do we still need to implement IP IVR?

If so, is that require additional licenses?

Thanks,                  

2 Accepted Solutions

Accepted Solutions

IP IVR does not include the RmCm subsystem and therefor has no ACD functionality (i.e. no Skills/CSQs/Agents). It's used primarily with CCE although CVP is the more common IVR choice for that solution. It can also be used for building IVR-only self service applications.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

CCX Premium does, yes. They are the same software, the license keys just activate different subsystems.

Additional information on the features per license level is available in the CCX SRND.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

4 Replies 4

IP IVR does not include the RmCm subsystem and therefor has no ACD functionality (i.e. no Skills/CSQs/Agents). It's used primarily with CCE although CVP is the more common IVR choice for that solution. It can also be used for building IVR-only self service applications.

Please remember to rate helpful responses and identify helpful or correct answers.

curtishu19
Beginner
Beginner

So uccx include all ip IVR features, we don't need ip IVR if we have uccx premium?
Thanks,

Sent from Cisco Technical Support iPhone App

CCX Premium does, yes. They are the same software, the license keys just activate different subsystems.

Additional information on the features per license level is available in the CCX SRND.

Please remember to rate helpful responses and identify helpful or correct answers.

curtishu19
Beginner
Beginner

Thanks for the information.

Sent from Cisco Technical Support iPhone App

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