who can give me a script for UCCH NAM

[bo liu]

eneryone can give me a example for my ucch......

my CVP connect NAM   and the CICM no CVP ,

i want the NAM only route the dialed number to the CICM and when the call arrive at the CICM , Run Ext. script  to CVP via NAM listen the prompt and then

caller dial DTMF choice skill group

i'm so sorry ,my english is very very pool ......

someone can help me......thanks very much                 

if no script ......some document also very good .....

[bo liu]

now  i write this script

in NAM

and in CICM

but when i dial the script error

16 20:29:18.196: //1162/80305B574300/VXML:/vxml_vapp_bgload_from_proc: 

   urlp=http://192.168.0.250:7000/CVP/en-us/app/Server?_dnis=2000&_ani=1079&ani=1079&callid=559BFD9D100001375D69C3623F57FF06&application=welcome fetchaudio=NULL delay=0 minimum=0

but the rigit url is /CVP/en-us/../Server

why.....

[geoff · Accepted solution]

You seem to be doing the right thing. I assume your "PlayCVP" node is GS,Server,V.

Setting the app_media_lib to ".." makes it climb up a level, wiping out the locale (the default is "en-us") so you end up with

http://192.168.0.250:7000/CVP/Server?application=welcome

If you paste the above into a browser and hit it, do you see the first page of VXML load?

Regards,

Geoff

[bo liu]

thanks for you reply

i find where wrong ...my user.microapp.app_media_lib mismatch between NAM and CICM......

now i can hear the prompt....but new problem is when i dial 1 the CED can't return CICM......

[geoff]

I think what you are saying is your CVP VXML Studio application runs, but when it says (something like):

Press 1 for Sales, 2 for Service

it is not passing the results of that selection back to ICM. Correct?

If your Studio app is configured to pass back the data in Caller Input like this

then you need to look at the ECC variable Call.user.microapp.caller_input when it exits.

Above example has an IF node to see whether user.microapp.caller_input = 1.

If you are looking in CED - you are looking in the wrong place.

Regards,

Geoff

[bo liu]

thanks for you reply !